At a Glance
- Tasks: Provide hands-on IT support and solve tech issues for healthcare services.
- Company: Kernow Health CIC, a community-focused organisation improving healthcare in Cornwall.
- Benefits: NHS pension, competitive leave options, and professional development opportunities.
- Other info: Hybrid working with a dynamic team and excellent career growth potential.
- Why this job: Make a real impact in healthcare while developing your IT skills.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and customer-focused Digital Support Officer to join our Digital Team. You will provide first and second-line IT support across the organisation, helping ensure systems, devices, and infrastructure run smoothly to support frontline healthcare services. This is a varied and hands-on role where no two days are the same, perfect for someone who enjoys problem-solving and making a real impact.
Location: Cornwall (Hybrid based at Cudmore House with travel across sites)
Hours: Full-time (37.5 hours per week) Permanent
Main duties of the job
- Deliver day-to-day technical support (in person, remote, and phone)
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices)
- Manage service desk tickets ensuring timely resolution and escalation where needed
- Support user onboarding and offboarding including accounts and access
- Assist with system updates, upgrades, and digital deployments
- Maintain IT asset records and documentation
- Provide basic user training and promote digital best practice
- Ensure compliance with data protection, cyber security, and IT policies
About You
Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access tools and IT systems.
Desirable: experience supporting clinical systems or Electronic Patient Records (EPR) and a degree in a relevant subject.
Working Pattern: Hybrid working with participation in a 7-day rota including approximately 50% weekend cover, with shifts between 8-12 hours.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we deliver several NHS contracts.
Why Join Us?
- Access to NHS Pension Scheme.
- Competitive annual leave with buy/sell options.
- Competitive sickness, maternity and paternity provisions.
- Employee benefits programme via Vivup.
- Access to training and professional development through the Cornwall Primary Care Training Hub.
If you’re passionate about IT support and want to make a difference in healthcare, we’d love to hear from you.
Digital Support Officer - Kernow Health CIC in Truro employer: KERNOW HEALTH
Kernow Health CIC is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With access to the NHS Pension Scheme, competitive leave options, and opportunities for training through the Cornwall Primary Care Training Hub, employees can develop their skills while making a meaningful impact in healthcare across Cornwall. The hybrid working model allows for flexibility, ensuring a balanced work-life experience in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Officer - Kernow Health CIC in Truro
✨Tip Number 1
Get to know the company! Research Kernow Health CIC and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in healthcare.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you've successfully resolved IT issues. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of our team at Kernow Health CIC.
We think you need these skills to ace Digital Support Officer - Kernow Health CIC in Truro
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for IT support! In your application, share specific examples of how you've tackled tech challenges in the past. We want to know what makes you tick and how you can make a difference in our team.
Tailor Your CV:Make sure your CV is tailored to the Digital Support Officer role. Highlight relevant experience, especially in troubleshooting and customer service. Use keywords from the job description to show that you understand what we're looking for.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you're interested in this role and how your skills align with our needs. Keep it personal and engaging – we want to hear your voice and what drives you.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Kernow Health CIC.
How to prepare for a job interview at KERNOW HEALTH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Familiarise yourself with common problems and solutions related to IT support, as well as any specific tools or systems mentioned in the job description.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in providing excellent support. Think of examples where you resolved issues effectively and how you communicated with users to ensure they felt supported throughout the process.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing and resolving issues, as this will show your analytical skills and ability to think on your feet.
✨Understand the Company’s Mission
Research Kernow Health CIC and its services. Be ready to discuss how your role as a Digital Support Officer can contribute to their mission of supporting healthcare in Cornwall. This shows your genuine interest in the company and its impact on the community.
