At a Glance
- Tasks: Lead and inspire clinical teams in a dynamic urgent care environment.
- Company: Join Kernow Health CIC, a community-focused healthcare provider in Cornwall.
- Benefits: Enjoy flexible working, competitive leave, and access to NHS pension.
- Other info: Be part of an innovative team dedicated to improving local healthcare.
- Why this job: Make a real difference in patient care while advancing your leadership skills.
- Qualifications: Qualified Paramedic or Nurse with advanced practice experience.
The predicted salary is between 36000 - 60000 £ per year.
Kernow Health CIC is seeking a dedicated and dynamic Clinical Operations Manager to join our Integrated Urgent Care Service (IUCS) team. This is an exciting opportunity for a qualified Paramedic or Nurse working at an advanced practice level to provide visible, compassionate and strategic clinical leadership across Cornwall 111 IUCS. We welcome applications from professionals passionate about patient safety, workforce leadership, safeguarding, and developing resilient frontline teams within a 24/7 urgent care environment.
The position requires 37.5 hours per week, comprising 32.5 management hours and a minimum of 5 clinical hours per week within the service, paid in accordance with your clinical level and unsocial enhancements.
This role is hybrid working and includes:
- Participation in the Operations Manager rota (including 1 in 4 weekends)
- A minimum of 2 days per week at Cudmore House
- Regular site presence across clinical bases
- Participation in the Tactical (Silver) On-Call rota
Main duties of the job
- Clinical Leadership & Advocacy: Act as a visible ambassador for the 111 IUCS service, promoting professional standards, inclusion, and excellence. Maintain a physically present leadership style, engaging directly with clinicians across unsocial hours and multiple bases.
- Line Management & Workforce Oversight: Provide effective line management to Clinical Shift Supervisors, Advanced Practitioners, Enhanced Practitioners and Urgent Response Practitioners. Address HR matters autonomously, supporting staff wellbeing and ensuring adherence to organisational policies.
- Performance Monitoring & Appraisals: Lead clinician appraisals, oversee performance management processes, and monitor workforce indicators such as sickness, training compliance and clinical KPIs.
- Governance & Incident Management: Respond to incidents, complaints and governance concerns. Undertake investigations and ensure learning is embedded within teams in collaboration with governance leads.
- Recruitment, Induction & Retention: Oversee clinician recruitment and onboarding processes, ensuring compliance with governance requirements and delivering supportive induction pathways.
- Strategic & Operational Representation: Represent clinical management at operational meetings and deputise for senior leaders where required. Participate in the Tactical (Silver) Command on-call rota, providing tactical leadership across the out-of-hours period.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP-owned provider organisation delivering several NHS contracts, including:
- Cornwall 111 Integrated Urgent Care Service
- School Immunisation Programme
- Children’s Eating Disorder Service
- Cornwall Primary Care Training Hub
- Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Why Join Kernow Health CIC?
Working with us, you will benefit from:
- Flexible working opportunities within a hybrid leadership model
- A clear career framework with opportunities for leadership progression
- Employee benefit programme through Vivup
- Competitive annual leave, with the ability to buy and sell leave
- Access to NHS Pension Scheme
- Competitive sickness, maternity and paternity provisions
- Access to training and continuous professional development through the Cornwall Training Hub
- Weekend, evening and night working opportunities as part of a structured rota, with competitive unsocial enhancements for clinical hours
- Being part of a local, agile and innovative organisation committed to quality and improvement
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
Clinical Operations Manager - Kernow Health CIC in Truro employer: KERNOW HEALTH
Kernow Health CIC is an exceptional employer, offering a supportive and flexible work environment for Clinical Operations Managers in the heart of Cornwall. With a strong commitment to employee development, competitive benefits, and a focus on patient safety and workforce leadership, you will thrive in a culture that values innovation and community impact. Join us to make a meaningful difference in urgent care while enjoying a clear career progression path and the opportunity to work within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Operations Manager - Kernow Health CIC in Truro
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in urgent care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend local healthcare events or job fairs where Kernow Health CIC might be present. Meeting the team face-to-face can make you stand out and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview like it’s a clinical assessment. Research Kernow Health CIC’s values and recent projects. Be ready to discuss how your experience aligns with their mission of patient safety and workforce leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Clinical Operations Manager - Kernow Health CIC in Truro
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in clinical leadership and patient safety. We want to see how your skills align with the role of Clinical Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for improving patient care shine through in your application. We’re looking for someone who’s not just qualified but genuinely passionate about making a difference in the urgent care environment across Cornwall.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application efficiently. We can’t wait to hear from you!
How to prepare for a job interview at KERNOW HEALTH
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and leadership skills. Familiarise yourself with the Integrated Urgent Care Service and its operations. Being able to discuss specific examples of how you've led teams or managed incidents will show you're the right fit for the role.
✨Show Your Passion
Kernow Health CIC is all about patient safety and workforce leadership. Be ready to share why you're passionate about these areas. Talk about your experiences in safeguarding and developing resilient teams, as this will resonate well with the interviewers.
✨Engage with the Team
Since the role requires visible leadership, think about how you can demonstrate your engagement style. Prepare to discuss how you would interact with clinicians across various bases and unsocial hours. Showing that you can be a hands-on leader will set you apart.
✨Ask Smart Questions
Prepare thoughtful questions about the organisation's goals and challenges. Inquire about their approach to governance and incident management, or how they support staff wellbeing. This shows you're not just interested in the role, but also in contributing to the team's success.
