Clinical Operations Manager in Truro

Kernow Health CIC is seeking a dedicated and dynamic Clinical Operations Manager to join our Integrated Urgent Care Service (IUCS) team. This is an exciting opportunity for a qualified Paramedic or Nurse working at an advanced practice level to provide visible, compassionate and strategic clinical leadership across Cornwall 111 IUCS.

Job Summary

• 37.5 hours per week comprising 32.5 management hours and a minimum of 5 clinical hours per week within the service, paid in accordance with your clinical level and unsocial enhancements.
• Hybrid Working Arrangement
• Participation in the Operations Manager rota (including 1 in 4 weekends)
• A minimum of 2 days per week at Cudmore House
• Regular site presence across clinical bases
• Participation in the Tactical (Silver) On‑Call rota

Key Responsibilities

• Clinical Leadership & Advocacy – Act as a visible ambassador for the 111 IUCS service, promoting professional standards, inclusion and excellence. Maintain a physically present leadership style, engaging directly with clinicians across unsocial hours and multiple bases.
• Line Management & Workforce Oversight – Provide effective line management to Clinical Shift Supervisors, Advanced Practitioners, Enhanced Practitioners and Urgent Response Practitioners. Address HR matters autonomously, supporting staff wellbeing and ensuring adherence to organisational policies.
• Performance Monitoring & Appraisals – Lead clinician appraisals, oversee performance management processes, and monitor workforce indicators such as sickness, training compliance and clinical KPIs.
• Governance & Incident Management – Respond to incidents, complaints and governance concerns. Undertake investigations and ensure learning is embedded within teams in collaboration with governance leads.
• Recruitment, Induction & Retention – Oversee clinician recruitment and onboarding processes, ensuring compliance with governance requirements and delivering supportive induction pathways.
• Strategic & Operational Representation – Represent clinical management at operational meetings and deputise for senior leaders where required. Participate in the Tactical (Silver) Command on‑call rota, providing tactical leadership across the out‑of‑hours period.
• Clinical Practice & Professional Development – Maintain clinical activity within the service in all settings, including Face‑to‑Face patient care and triage (minimum 5 hours/week). Support audits and engage in personal development and appraisal processes.
• Quality Assurance & Audit – Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service.
• On‑Call Responsibilities – Participate in the Tactical Command (Silver) on‑call rota, providing tactical leadership and decision‑making across the out‑of‑hours period.

Qualifications – Essential

• 60 Academic Credits of relevant Level 7 Study in urgent and/or primary care and can demonstrate relevant experience and/or accreditation to the above level.
• Ability to undertake clinical system assessments and advanced decision making through relevant experience within primary and/or urgent care, or with relevant level 7 study.
• Non‑Medical Independent Prescribing Accreditation.
• Relevant study and/or qualification in leadership and/or management.

Qualifications – Desirable

• Relevant study and/or qualification in leadership and/or management OR relevant experience in clinical leadership and management.
• Relevant study and/or qualification in education and/or training OR relevant experience in clinical teaching.
• Evidence of qualification, training or experience in the undertaking of investigations and/or governance processes.
• MSc in a relevant subject to advanced practice.
• Accreditation with the Centre of Advancing Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.