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- Tasks: Lead day-to-day operations of urgent care services and support frontline teams.
- Company: Join Cornwall 111 Integrated Urgent Care Service, shaping the future of healthcare.
- Benefits: Enjoy 6.6 weeks annual leave, NHS pension, and employee support programmes.
- Why this job: Make a real impact on patient care in a supportive leadership environment.
- Qualifications: Proven leadership in healthcare, strong organisational skills, and a passion for patient care.
- Other info: Be part of a dynamic team focused on innovation and service excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Cornwall 111 Integrated Urgent Care Service (IUCS) is entering an exciting new phase of development, and we are seeking a dedicated Deputy Area Operations Manager to help shape the future of urgent care delivery across the region. This is a pivotal role at the heart of ensuring patients receive safe, responsive and seamless care when they need it most.
As Deputy Area Operations Manager, you will play a key part in the day to day operational leadership of the service. You’ll work closely with the Senior Area Operations Manager to maintain high performing services that are patient centred, resilient and aligned with national quality standards. Your leadership will directly support the teams who deliver frontline care, ensuring they have the staffing, infrastructure and processes required to provide an exceptional patient experience.
Key Responsibilities- Provide strong, visible leadership to support the effective delivery of the Cornwall 111 IUCS.
- Ensure services remain safe, responsive and patient centred through proactive operational oversight.
- Maintain and develop the infrastructure, fleet and operational processes that underpin high quality care.
- Oversee rota management to ensure appropriate staffing levels across all service areas.
- Support staff through training, coaching and performance management, fostering a culture of continuous improvement.
- Contribute to service development initiatives and operational planning as part of the wider leadership team.
- Act as a point of escalation for operational issues, ensuring timely and effective resolution.
We’re looking for someone who thrives in a fast paced, patient focussed environment and brings a calm, solutions driven approach to operational challenges. You will have:
- Proven leadership experience within a healthcare, urgent care or similar operational setting.
- Strong organisational and problem solving skills.
- The ability to build positive relationships with staff, partners and stakeholders.
- Experience in rota management, workforce planning or operational coordination.
- A commitment to high quality, patient centred care.
- Confidence in supporting staff development and managing performance.
- 6.6 weeks annual leave, including 8 bank holidays.
- Opportunity to buy and sell annual leave.
- NHS Pension Scheme participation.
- Access to an Employee Assistance Programme providing retail discounts, confidential wellbeing and support services.
- Paid time for mandatory and statutory training.
- Support with vision testing.
This is an opportunity to make a meaningful impact on urgent care delivery across Cornwall. You’ll be part of a supportive leadership team committed to innovation, service excellence and the wellbeing of both patients and staff. If you’re passionate about operational leadership and want to help shape the future of urgent care, we’d love to hear from you.
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
Deputy Area Operations Manager - Kernow Health CIC in Truro employer: KERNOW HEALTH CIC
Contact Detail:
KERNOW HEALTH CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Area Operations Manager - Kernow Health CIC in Truro
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in urgent care. Attend local events or join online forums to connect with potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the Cornwall 111 IUCS. Understand their values and recent developments. This will help you tailor your responses and show that you're genuinely interested in shaping the future of urgent care delivery.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've demonstrated strong leadership in a healthcare setting. Be ready to share how you’ve tackled challenges and supported your team, as this is key for the Deputy Area Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in urgent care across Cornwall.
We think you need these skills to ace Deputy Area Operations Manager - Kernow Health CIC in Truro
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in healthcare and operational leadership. We want to see how your skills align with the role of Deputy Area Operations Manager, so don’t hold back!
Showcase Your Leadership Skills: In your application, emphasise your proven leadership experience and how you've successfully managed teams in a fast-paced environment. We’re looking for someone who can inspire and support staff, so share examples that demonstrate your ability to foster a positive culture.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kernow Health CIC!
How to prepare for a job interview at KERNOW HEALTH CIC
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Cornwall 111 Integrated Urgent Care Service. Familiarise yourself with their operational processes, patient care standards, and any recent developments in urgent care delivery. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities, especially in healthcare or urgent care settings. Think about times when you’ve successfully managed teams, resolved operational issues, or improved service delivery. Be ready to discuss how you can bring that experience to the Deputy Area Operations Manager role.
✨Demonstrate Problem-Solving Prowess
Since this role requires strong organisational and problem-solving skills, come prepared with scenarios where you’ve tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached the problem and what the outcome was.
✨Engage with Questions
At the end of the interview, don’t shy away from asking insightful questions. Inquire about the team dynamics, ongoing projects, or future initiatives within the Cornwall 111 IUCS. This not only shows your enthusiasm for the role but also helps you gauge if the organisation aligns with your values and career goals.
