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- Tasks: Handle urgent calls and triage patients in a fast-paced environment.
- Company: Community healthcare organisation dedicated to patient care in Cornwall.
- Benefits: Competitive pay with enhancements for unsociable hours and flexible shifts.
- Other info: Join a supportive team in a vital healthcare role.
- Why this job: Make a real difference in patient care while working weekends and nights.
- Qualifications: Experience in customer service or call centres, commitment to patient care.
The predicted salary is between 30000 - 40000 £ per year.
A community healthcare organization in Cornwall is looking for a Weekend & Overnight Call Navigator. You'll handle urgent calls, triage patients according to clinical guidance, and support care navigation in a 24/7 service environment.
The ideal candidate will have experience in customer service or call centers, a commitment to patient care, and the ability to work flexible weekend shifts. This role provides competitive pay with enhancements for unsociable hours.
Weekend & Overnight Care Navigator (Urgent Care) in Cornwall employer: KERNOW HEALTH CIC
Contact Detail:
KERNOW HEALTH CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend & Overnight Care Navigator (Urgent Care) in Cornwall
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare community, especially those who work in urgent care. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your call handling skills! Since you'll be dealing with urgent calls, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to triaging patients.
✨Tip Number 3
Show off your customer service experience! When you get the chance to chat with potential employers, highlight how your past roles have prepared you for handling urgent situations and providing top-notch patient care.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Weekend & Overnight Care Navigator role. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Weekend & Overnight Care Navigator (Urgent Care) in Cornwall
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your commitment to patient care shine through. Share any relevant experiences that highlight your dedication and how you’ve made a difference in previous roles.
Highlight Relevant Experience: Make sure to emphasise your customer service or call centre experience. We want to know how your skills can translate into handling urgent calls and triaging patients effectively.
Be Flexible and Honest: Since this role involves flexible weekend shifts, be upfront about your availability. We appreciate honesty and want to ensure you’re a good fit for our 24/7 service environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at KERNOW HEALTH CIC
✨Know Your Stuff
Make sure you understand the role of a Weekend & Overnight Care Navigator. Brush up on triage protocols and patient care principles, as you'll likely be asked about them. Familiarise yourself with the specific challenges of working in urgent care, especially during unsociable hours.
✨Showcase Your Customer Service Skills
Since experience in customer service or call centres is key, prepare examples from your past roles where you successfully handled difficult situations or provided exceptional support. This will demonstrate your ability to navigate urgent calls effectively.
✨Flexibility is Key
Highlight your willingness to work flexible weekend shifts. Be ready to discuss how you manage your time and adapt to changing schedules, as this is crucial for a 24/7 service environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to patient care and how they handle urgent calls. This shows your genuine interest in the role and helps you assess if it's the right fit for you.