At a Glance
- Tasks: Create a welcoming environment and manage office operations in a fast-paced role.
- Company: Join Kernel Global, a dynamic recruitment group in the heart of London.
- Benefits: Gain exposure to diverse operational activities and develop valuable skills.
- Other info: Modern office setting with opportunities for personal and professional growth.
- Why this job: Make a real impact from day one in a collaborative and supportive team.
- Qualifications: Experience in customer service or hospitality with strong organisational skills.
About Kernel Global
Kernel is a group of specialist recruitment brands, currently comprised of Pure Search, Dartmouth Partners, Catalyst Partners, Luminate Partners, and end-to-end transformation consultancy, Yale Consulting. We are currently looking to hire a Front of House Associate on a 12-month fixed-term contract to provide maternity cover within our Operations team, based in the heart of the City of London.
Front of House plays a vital role in creating a professional, welcoming and well-presented environment for our employees, clients and visitors. As the first point of contact for the business, you'll be at the heart of our London office, helping to ensure everything runs smoothly while delivering an exceptional experience for everyone who walks through our doors. This is a varied, fast-paced and people-focused role that combines reception, office coordination, facilities management and administrative support.
About the Role
You will be based in the office each day, ensuring Front of House operates effectively and delivering a professional and welcoming experience from the moment people enter the building. No two days are the same and you'll be comfortable juggling a variety of responsibilities while maintaining a proactive and professional approach.
Key Responsibilities
- Creating a professional, welcoming and positive experience for employees, clients and visitors
- Managing reception and meeting room bookings
- Preparing the office each morning and ensuring it is ready for the day
- Ensuring fresh coffee and sundries are available throughout the day
- Receiving and managing deliveries, including catering, fruit and office supplies
- Supporting with basic audio-visual troubleshooting
- Maintaining a clean, organised and house-proud office environment
- Facilities management and liaising with building operations
- Coordinating with external suppliers to ensure high quality of service
- Assisting with onboarding new joiners
- Supporting the delivery of company events and employee initiatives
- Managing the group switchboard and fielding incoming calls
- Assisting with operational projects and continuous improvements
What You'll Bring
- Experience in hospitality, customer service, office management, reception, or another customer-facing environment
- A professional and friendly approach with excellent interpersonal skills
- Strong organisational skills and the ability to prioritise effectively in a busy environment
- A proactive mindset and willingness to take ownership of tasks and solve problems
- Adaptability and resilience, with the ability to remain calm when priorities change
- Strong Microsoft Office skills and confidence learning new systems and technology
- Excellent attention to detail and a commitment to delivering a high standard of service and presentation
- The ability to work collaboratively within a close-knit team
What We Offer
- A varied and visible role at the heart of the business
- Exposure to a broad range of operational activities and projects
- A collaborative and supportive working environment
- Opportunities to develop skills across office management, operations and administration
- Modern offices in the City of London
We're changing the game and we want you to change it with us. If people are at the core of everything you do and you're looking for a role where you can make a real impact from day one, we'd love to hear from you.
Equal Opportunities Statement
At Kernel, we know that high achievers come from all walks of life. Diversity is important to us and we are committed to providing equal opportunities for all candidates, regardless of background or circumstance.
Front of House Associate (Maternity Cover, 12-Month FTC) employer: Kernel Global
Kernel Global is an exceptional employer that fosters a high-performance culture, providing senior recruiters with the opportunity to drive revenue growth while mentoring junior consultants. With a competitive salary, private healthcare, and international opportunities, employees are encouraged to thrive both personally and professionally in a values-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Associate (Maternity Cover, 12-Month FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Kernel Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Kernel Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Kernel Global.
How to prepare for a job interview at Kernel Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Kernel Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Kernel Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
