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For Companies At a Glance
- Tasks: Be the key link between clients, tech teams, and management while optimising IT services.
- Company: Join a forward-thinking IT company focused on quality and innovation with enterprise clients.
- Benefits: Enjoy flexible hours, remote work options, and perks like a gym and team events.
- Why this job: Shape impactful services in a collaborative environment that values your ideas and growth.
- Qualifications: Technical background in IT with experience in service management and strong communication skills.
- Other info: Exciting opportunities for personal development in a growth-oriented company.
The predicted salary is between 28800 - 42000 £ per year.
Gestalte Services, die wirklich funktionieren – heute und morgen. Du möchtest nicht nur verwalten, sondern gestalten? In einem innovativen IT-Umfeld mit Enterprise-Kunden arbeiten, wo dein Know-how wirklich gefragt ist? Unser Auftraggeber sucht Verstärkung im Bereich Service Management. Mit an Bord: starke Technik-Teams, spannende Kundenprojekte und ein hoher Anspruch an Qualität und Innovation. Hast du Lust? Dann bewirb dich jetzt!
Aufgabengebiet
- Du bist die zentrale Schnittstelle zwischen Kund:innen, Technik und Management.
- Du steuerst den operativen IT-Betrieb und sorgst dafür, dass alles rundläuft.
- Du entwickelst Services aktiv weiter und bringst frische Ideen ein – auch direkt beim Kunden, z.B. in Innovationsworkshops.
- Du hast KPIs & SLA-Ziele im Blick und optimierst gemeinsam mit den Teams Prozesse und Services.
- Du planst mit – Ressourcen, Köpfe und Kapazitäten.
- Du wirkst beim IT-Risikomanagement mit und bringst dabei dein strategisches Denken ein.
Skill-Set
- Abgeschlossene technische Ausbildung im IT Bereich (Lehre, HTL, Uni, FH).
- Mehrjährige Berufserfahrung im Bereich Service Management, idealerweise in Verbindung mit ITIL Kenntnissen.
- Ein gutes Gespür für Kundenbedürfnisse & technisches Verständnis (Netzwerk, Security, Cloud, etc.).
- Sehr gutes Deutsch und Englisch in Wort und Schrift.
- Weitere Nice to have: IT-Risikomanagement, ISMS, GDPR und Projektleitung.
- Drive & Struktur – du denkst mit, nach vorne und über den Tellerrand hinaus.
Worauf man sich freuen kann
- Ein modernes Umfeld, das auf Teamgeist, Offenheit und Eigenverantwortung setzt.
- Flexible Arbeitszeiten, Home-Office-Möglichkeit & Satellitenbüros.
- Persönliche Weiterentwicklung – fachlich wie menschlich.
- Aktive Mitgestaltung in einem wachstumsorientierten Unternehmen.
- Goodies wie Kantine, Fitnessstudio, Mitarbeiterevents und mehr.
Mindestgehalt EUR brutto / Monat (auf Vollzeitbasis). Am besten JETZT BEWERBEN und mehr über die Position erfahren! Sollte es vorab Fragen geben, freut sich Marlies Teichmann m.teichmann@kern-partner.at auf die Kontaktaufnahme.
Contact Detail:
Kern & Partner Personalmanagement GmbH Recruiting Team
m.teichmann@kern-partner.at
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (w/m/d)
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for a Service Delivery Manager role. Consider joining relevant online forums or groups where you can discuss best practices and gain insights from experienced professionals in the field.
✨Tip Number 2
Network with current or former Service Delivery Managers to understand the challenges and expectations of the role. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in service management.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed customer needs and improved service delivery in past roles. Be ready to discuss these experiences during interviews to demonstrate your capability.
✨Tip Number 4
Research the company’s current projects and clients to tailor your discussions during interviews. Understanding their specific needs and challenges will allow you to present yourself as a valuable asset who can contribute to their success.
We think you need these skills to ace Service Delivery Manager (w/m/d)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Delivery Manager. Familiarise yourself with key terms like KPIs, SLAs, and ITIL to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in service management and technical skills. Emphasise your ability to manage customer relationships and operational IT processes, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and innovation. Mention specific examples of how you've improved services or processes in previous roles, and express your enthusiasm for working with enterprise clients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your language is professional and clear, especially since fluency in German and English is required.
How to prepare for a job interview at Kern & Partner Personalmanagement GmbH
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with key concepts like ITIL, KPIs, and SLAs, as well as the specific needs of enterprise clients.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical background in IT. Highlight your experience with networks, security, and cloud services, as these are crucial for the role. Use examples from your past work to demonstrate your expertise.
✨Demonstrate Customer Focus
Since the role involves being the central interface between clients and technical teams, showcase your ability to understand and anticipate customer needs. Share examples of how you've successfully managed client relationships in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think of situations where you've had to optimise processes or manage risks, and be ready to discuss your approach and outcomes.
