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- Tasks: Steward a supportive ecosystem for caregivers, ensuring clarity and ethical progression.
- Company: KerlHive, a trust-based venture studio focused on caregiver independence.
- Benefits: Fully remote work, flexible hours, and a meaningful impact on caregiver lives.
- Why this job: Be at the heart of a transformative journey for caregivers, fostering trust and growth.
- Qualifications: Experience in managing communities, emotional regulation, and structured conversations.
- Other info: Join a mission-driven team dedicated to ethical practices and caregiver empowerment.
The predicted salary is between 36000 - 60000 £ per year.
Remote (UK Time Zone Preferred) Full-Time | KerlHive (Heelheid Venture Studio)
This is an ecosystem leadership role. KerlHive is building a structured pathway that helps experienced caregivers move from agency dependence into independent, ethical, and sustainable private practice, without hype, pressure, or unrealistic promises.
We operate through:
- A free Experienced Caregivers Circle (top-of-funnel trust space)
- A subscription-based clarity program (ICPRP – our Minimum Viable Offer)
- A 12-week launch program (ICPLP – our Premium Value Offer)
We are hiring the person who will sit at the centre of this ecosystem. You will not just manage a group. You will steward an environment.
What This Role Fundamentally Is
You are the permanent, in-house anchor of the caregiver ecosystem. You will:
- Protect psychological safety
- Maintain tone and standards
- Support caregivers through clarity and decision
- Conduct readiness conversations
- Oversee progression into premium offers ethically
- Coordinate with a fractional facilitator
- Track retention and ecosystem health
You are not here to sell. You are here to hold structure so clarity can emerge. Revenue follows trust.
What You Will Be Responsible For:
- Experienced Caregivers Circle (Free Community)
- Moderate and maintain signal quality
- Remove misaligned members
- Protect tone (no hype, no desperation, no income promises)
- Seed weekly grounded discussion prompts
- Identify natural progression signals
- Track engagement metrics
- ICPRP (Clarity Program – Subscription)
- Post weekly async prompts
- Support monthly wrap sessions
- Monitor retention and churn patterns
- Personally check in with silent members
- Protect the "clarity-first" positioning
- Ensure Reality Map engagement
- ICPLP (12-Week Launch Cohort)
- Onboard new cohort members
- Track execution milestones
- Flag stuck participants early
- Support facilitator coordination
- Monitor payment plan compliance
- Maintain accountability without pressure
- Direct DMs & Readiness Conversations
- Handle inbound caregiver DMs
- Conduct structured readiness conversations
- Assess clarity and decision stage
- Redirect unready caregivers back to clarity
- Progress ready caregivers into premium support
- Maintain non-urgency, non-coercive tone
- Log outcomes and progression data
- Data & Reporting
- Track and report weekly on:
- Community engagement
- MVO retention
- PVO cohort progression
- Conversion patterns
- Drop-off risks
This role directly impacts recurring revenue health.
Who This Role Is For
This role is for someone who:
- Is emotionally regulated and grounded
- Can hold calm space in complex conversations
- Has experience managing paid communities or cohort programs
- Is comfortable having structured 1:1 readiness conversations
- Understands ethical progression (not hype selling)
- Is highly organised and process-oriented
- Can enforce boundaries without aggression
- Thinks in systems, not just interactions
Bonus (not required but valuable):
- Background in healthcare or caregiving
- Experience in membership or education businesses
- Experience in consultative or ethical sales environments
Who This Role Is NOT For
This is not for someone who:
- Wants to run social media campaigns
- Prefers motivational hype-based environments
- Avoids difficult conversations
- Needs scripts for every interaction
- Is uncomfortable discussing money responsibly
- Sees community as "engagement growth" only
Location & Structure
- Fully remote
- UK time zone strongly preferred
- Full-time role
- Reports to Head of Startup Projects
- Works closely with fractional facilitator
Why This Role Matters
KerlHive is not building a loud brand. We are building a trust-based ecosystem. This role sits at the centre of that trust. You will directly influence:
- Retention
- Revenue progression
- Caregiver confidence
- Brand integrity
- Long-term sustainability
If you care about building ethical systems, not just scaling programs, this role will feel meaningful. If this sounds like a standard community manager role to you, this is not the right fit. If it sounds like stewardship of a structured, ethical progression ecosystem, we would like to hear from you.
Caregiver Experience employer: KerlHive
Contact Detail:
KerlHive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caregiver Experience
✨Tip Number 1
Get to know the company culture before your interview. Check out KerlHive's values and mission, and think about how your experience aligns with their focus on ethical progression. This will help you connect better during the conversation.
✨Tip Number 2
Prepare some thoughtful questions to ask during your interview. This shows you're genuinely interested in the role and the ecosystem they're building. Think about how you can contribute to maintaining the tone and standards they value.
✨Tip Number 3
Practice your readiness conversations! Since this role involves assessing clarity and decision stages, being comfortable with these discussions will set you apart. Role-play with a friend or use our resources to get into the right mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KerlHive community and contributing to their trust-based ecosystem.
We think you need these skills to ace Caregiver Experience
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and how you connect with the values of KerlHive. Don't be afraid to share your passion for supporting caregivers!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Caregiver Experience role. Highlight your experience in managing communities or cohort programs, and show us how you can maintain a calm and structured environment.
Showcase Your Skills: Use your written application to demonstrate your organisational skills and ability to handle complex conversations. Share examples of how you've successfully navigated similar situations in the past, especially in ethical settings.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at KerlHive
✨Understand the Ecosystem
Before your interview, take some time to really understand KerlHive's mission and the caregiver ecosystem. Familiarise yourself with their offerings like the Experienced Caregivers Circle and the clarity programs. This will help you articulate how your experience aligns with their goals.
✨Showcase Emotional Regulation
Since this role requires emotional regulation and the ability to hold calm space during complex conversations, think of examples from your past where you've successfully managed difficult discussions. Be ready to share these stories to demonstrate your capability.
✨Prepare for Clarity Conversations
This isn't a sales role, so focus on how you can facilitate clarity for caregivers. Prepare to discuss how you would approach readiness conversations and support caregivers in making decisions without pressure. Think about how you can maintain a non-urgency tone.
✨Highlight Organisational Skills
Being highly organised is key for this position. Bring examples of how you've managed multiple tasks or projects simultaneously in previous roles. Discuss any systems or processes you've implemented to track engagement or progress, as this will resonate well with the interviewers.
