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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and drive sales in a luxury retail environment.
- Company: Join the iconic Saint Laurent brand, known for its innovation and style.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Why this job: Be part of a fashion revolution and connect with clients through your passion.
- Qualifications: Experience in customer service or retail, with a love for fashion.
- Other info: Dynamic team culture that values authenticity and creativity.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT SAINT LAURENT: Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à -porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
PURPOSE OF THE POSITION: A Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.
MISSIONS & RESPONSIBILITIES
- Provide an outstanding client and after-sale service to all visitors and clients.
- Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests.
- Cultivate a robust client portfolio to secure a proactive and growing business.
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach.
- Create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture.
- Show a transparent and genuine attitude with the client and create a unique connection with them.
- Communicate in a professional and authentic way, with clients and colleagues.
- Effectively use all the available tools to optimize business opportunities.
- Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit.
- Adhere to all company policies and operational procedures and follow them.
PROFILE
- A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality.
- Have personal taste and passion for the fashion culture, like to create personalized looks.
- Have a natural business mindset and an entrepreneurial spirit.
- Open-minded and looking for a company valuing audacity and authenticity.
- Strong team spirit to achieve common goals.
- At ease with using tools and applications, learns fast with new technologies.
- Motivation to work in a fast-paced environment, able to multitask & prioritise.
- Proactive, enthusiastic, & with a problem-solving attitude.
- Excellent written, oral & listening skills, in English and local language.
- Embrace change and see it as an opportunity to grow and develop.
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type: Regular
Start Date:
Schedule: Full time
Organization: Yves Saint Laurent UK Ltd
SAINT LAURENT Client Advisor employer: Kering
Contact Detail:
Kering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAINT LAURENT Client Advisor
✨Tip Number 1
Get to know the brand inside out! Dive into Saint Laurent's history, values, and latest collections. This knowledge will help you connect with clients and show your passion for the fashion culture.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to enhance your ability to engage authentically with clients. Remember, it's all about creating that unique connection.
✨Tip Number 3
Show off your entrepreneurial spirit! Think of creative ways to exceed sales goals and build a robust client portfolio. Be proactive in identifying opportunities to impress both clients and your team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Saint Laurent family and ready to embrace the fast-paced environment.
We think you need these skills to ace SAINT LAURENT Client Advisor
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share your personal experiences and how they connect to the role of a Client Advisor at Saint Laurent. We want to see your enthusiasm for creating unique looks and connecting with clients.
Tailor Your Application: Make sure to customise your application to reflect the values and standards of Saint Laurent. Highlight your previous experience in high-quality service and how it aligns with our mission to provide a memorable client experience. We appreciate authenticity and audacity!
Be Professional Yet Authentic: While it's important to maintain professionalism, don't forget to be yourself! Use a tone that reflects your personality while communicating your skills and experiences. We value genuine connections, so let your true self come through in your writing.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows your initiative and eagerness to join the Saint Laurent family!
How to prepare for a job interview at Kering
✨Know Your Fashion Stuff
Make sure you brush up on your knowledge of Saint Laurent's history and current collections. Being able to discuss the brand's evolution and its impact on fashion will show your passion and understanding of the luxury market.
✨Client-Centric Mindset
Prepare to demonstrate how you can put clients at the centre of your approach. Think of examples where you've provided exceptional service or built strong client relationships, as this is key for a Client Advisor role.
✨Show Your Entrepreneurial Spirit
Think about how you can drive sales and exceed KPIs. Be ready to share ideas on how you would cultivate a client portfolio and create personalised experiences that resonate with customers.
✨Team Player Attitude
Saint Laurent values teamwork, so be prepared to discuss how you've supported colleagues in the past. Share examples of how you've contributed to a positive team spirit and helped achieve common goals.