At a Glance
- Tasks: Build client relationships and drive sales in a luxury retail environment.
- Company: Brioni, a symbol of Italian excellence and timeless sophistication.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Join a prestigious brand and enhance your skills in luxury retail.
- Qualifications: Experience in luxury retail and a passion for sartorial culture.
The predicted salary is between 29700 - 36300 £ per year.
Summary About Brioni Since 1945, the Brioni style has embodied effortless modern elegance.
It originates from excellence rooted in in-house sartorial savoir-faire and continuous research into exceptional materials.
In addition to its state-of-the-art Bespoke service, the House offers unparalleled Made in Italy ready-to-wear, leather goods, shoes, and accessories, both for formalwear and leisurewear, as well as fragrances.
Founded in Rome and part of the Kering group, Brioni continues to stand as a symbol of Italian excellence and timeless sophistication.
Further information is available at
Description ROLE MISSIONThe Bespoke Ambassador, based in London - 32 Bruton Street and reporting to the Assistant Store Manager, contributes to the success of the Boutique by driving Maestria and Ready-to-Wear sales and clienteling activities, developing long-term client relationships and strengthening sartorial expertise across the team in alignment with Brioni's standards of excellence.
HOW YOU WILL CONTRIBUTE: Build and nurture long-term relationships with clients from the first contact through after-sales follow-up, maintaining regular contact in line with the clienteling strategy.
Develop a network of external contacts, including hotels, personal shoppers, tour guides and wedding planners, to generate business opportunities and enhance Brand image.
Execute sales and clienteling actions based on the Company strategy, with a focus on both Ready-to-Wear and Maestria, supporting the achievement of weekly, monthly, quarterly and yearly sales targets.
Meet and exceed CRM and retention objectives, contributing to the goals set by Store Management and to overall team performance.
Support the development of Maestria within the Boutique by monitoring relevant KPIs and working with Store Management on individual and team action plans.
Gather market insights on new trends, events, competitors' activities and products, and share relevant feedback with Store Management.
Collaborate effectively with colleagues in the Boutique and across the Company to support a consistent client experience and smooth execution of activities.
Implement stock procedures in line with Company standards and guidelines, and promptly raise any issues or risks.
Work closely with Regional Tailors / Head Tailors and Store Management to organize and execute in-store Maestria events and activations, specific clienteling actions and VIP services, with the aim of recruiting new clients and maximizing the potential of the existing client base.
Maintain high standards in the Maestria area of the Boutique, ensuring fabrics are regularly updated, master garments are properly maintained and Bespoke Visual Merchandising standards are consistently respected.
Collect feedback on products, clients and competitors from the sales floor and work with Store Management to define Brand-specific actions and improve Bespoke processes.
Report Bespoke and Maestria performance and support business planning on a weekly and monthly basis.
Contribute to the development of the Boutique team's Maestria expertise through collective and individual training and knowledge sharing.
WHO YOU ARERelevant experience in luxury retail and formalwear, with strong exposure to client-facing sales and bespoke or made-to-measure services.
Strong knowledge of and passion for sartorial culture, luxury customer experience and clienteling techniques.
Commercial mindset and business acumen, with the ability to interpret KPIs and translate them into practical action plans.
Strong networking and relationship-building skills, with a clear focus on client loyalty and business development.
Strong planning, organization and execution skills.
Collaborative mindset and ability to work effectively across teams and with Store Management.
Confident communication, influencing and knowledge-sharing skills.
Fluent in English; proficiency in an additional language is an asset.
Academic background or equivalent professional experience relevant to the role.
We believe in the value of diversity, equity and inclusion, nurturing an environment where every individual is valued, feels a true sense of belonging and is empowered to thrive as their authentic self.
We are happy to provide any reasonable accommodation to ensure an inclusive and accessible experience throughout the recruitment process.
Job Type Regular Start Date Schedule Full time Organization Brioni UK Ltd.
Department: Sales
BRIONI - Bespoke Ambassador - Bruton St in London employer: Kering
Balenciaga is an exceptional employer that champions a culture of creativity and personal growth, making it an ideal place for those passionate about luxury retail. Located on New Bond Street, the heart of high fashion, employees benefit from a dynamic work environment that encourages meaningful client interactions and offers opportunities for professional development. With a commitment to excellence and a focus on building lasting relationships, Balenciaga provides a unique platform for individuals to thrive in their careers while embodying the brand's innovative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land BRIONI - Bespoke Ambassador - Bruton St in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Kering, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Kering!
We think you need these skills to ace BRIONI - Bespoke Ambassador - Bruton St in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Kering, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Kering and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Kering that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Kering
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
