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- Tasks: Be a brand ambassador, creating unforgettable luxury shopping experiences for clients.
- Company: Join the iconic Alexander McQueen team at Harrods, a leader in luxury fashion.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Immerse yourself in the world of high fashion and build lasting client relationships.
- Qualifications: Experience in fashion retail, strong communication skills, and a passion for luxury.
- Other info: Dynamic environment with a focus on teamwork, respect, and kindness.
The predicted salary is between 30000 - 42000 £ per year.
ALEXANDER MCQUEEN is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. ALEXANDER MCQUEEN is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At McQueen, we live and breathe a culture defined by our key Behaviours:
- Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive.
- Teamwork – We put an emphasis on teamwork; this means working together as a collective to achieve shared goals.
- Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts.
- Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The ALEXANDER MCQUEEN Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience. With full accountability for meeting KPIs set through personalised client experience and cross-selling of products, the client advisor will take full ownership of the exclusive relationships of the AMQ clientele.
Key Accountabilities:
- Demonstrate the desired McQueen behaviours.
- Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage.
- Exchange with clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
- Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
- Contribute to the visual display of the products in accordance with AMQ visual standards.
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.
- Follow company grooming, accordingly with AMQ standards and policies.
- Be driven to exceed individual financial targets and maximise own sales performances contributing to the success of the entire store.
- Proactively seize all cross-selling opportunities, utilising all product categories available in the store.
- Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools.
- Strengthen client loyalty by participating in the department or store's clientelling initiatives.
- Constantly strive to stay updated on knowledge on product knowledge, sales techniques, client services, and company policies and procedures.
- Operate with the highest level of care and respect for the product.
- Act in compliance with company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that company policies and procedures are proactively executed.
Key Requirements:
- Proven experience in a similar role within fashion retail companies.
- Proven ability to drive and exceed individual and store KPIs.
- Excellent commercial awareness.
- Team-player mentality.
- Strong verbal and written communication skills.
- Strong selling skills and ability to overcome objections.
- Customer centric approach and an entrepreneurial spirit.
- Ability to work in a fast-moving and dynamic environment.
- Luxury product knowledge.
Job Type: Regular
Start Date Schedule: Full time
Organization: Alexander McQueen Trading
ALEXANDER MCQUEEN Client Advisor Harrods in London employer: Kering
Contact Detail:
Kering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ALEXANDER MCQUEEN Client Advisor Harrods in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Alexander McQueen's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with clients on a personal level.
✨Tip Number 2
Network like a pro! Attend fashion events, connect with industry professionals on LinkedIn, and don’t hesitate to reach out to current employees at McQueen. Building relationships can open doors that applications alone can't.
✨Tip Number 3
Showcase your passion for luxury fashion in every interaction. Whether it’s through social media or in-person chats, let your enthusiasm shine. Remember, being a brand ambassador starts before you even land the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Alexander McQueen family. Let’s make it happen!
We think you need these skills to ace ALEXANDER MCQUEEN Client Advisor Harrods in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and luxury shine through. Share any relevant experiences or insights that demonstrate your enthusiasm for the Alexander McQueen brand and its unique style.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key behaviours we value at McQueen: Empowerment, Teamwork, Respect, and Kindness. Use examples from your past roles that highlight how you embody these traits.
Highlight Your Client Experience: As a Client Advisor, your ability to create memorable shopping experiences is crucial. In your application, emphasise any previous roles where you’ve excelled in customer service and built strong client relationships.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to showcase your interest in joining the Alexander McQueen team right from the start!
How to prepare for a job interview at Kering
✨Know Your McQueen
Before the interview, dive deep into Alexander McQueen's history and heritage. Familiarise yourself with their key collections and the brand's unique design philosophy. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you listened to clients' needs and went above and beyond to exceed their expectations. This aligns perfectly with the role's focus on creating memorable luxury shopping experiences.
✨Emphasise Teamwork and Collaboration
Since teamwork is a core value at McQueen, be ready to discuss how you've successfully worked in teams before. Share specific instances where you collaborated with colleagues to achieve shared goals, demonstrating your ability to foster open communication and support your peers.
✨Dress the Part
As a luxury fashion house, first impressions matter. Dress in a way that reflects the brand's aesthetic while still being professional. This shows that you understand the importance of presentation in the luxury retail environment and are ready to embody the McQueen ethos.