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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and drive sales in a luxury retail environment.
- Company: Join the iconic Saint Laurent team at Heathrow, where fashion meets passion.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal growth.
- Why this job: Be part of a brand that values creativity, authenticity, and diversity.
- Qualifications: Experience in customer service or retail, with a flair for fashion.
- Other info: Fast-paced environment with a strong team spirit and career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
PURPOSE OF THE POSITION: A Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.
MISSIONS & RESPONSIBILITIES
- Provide an outstanding client and after-sale service to all visitors and clients.
- Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests.
- Cultivate a robust client portfolio to secure a proactive and growing business.
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach.
- Create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for fashion culture.
- Show a transparent and genuine attitude with the client and create a unique connection with them.
- Communicate in a professional and authentic way, with clients and colleagues.
- Effectively use all available tools to optimize business opportunities.
- Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit.
- Adhere to all company policies and operational procedures.
PROFILE
- A preferred professional experience in providing high-quality service focused on client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality.
- Have personal taste and passion for fashion culture, like to create personalized looks.
- Have a natural business mindset and an entrepreneurial spirit.
- Open-minded and looking for a company valuing audacity and authenticity.
- Strong team spirit to achieve common goals.
- At ease with using tools and applications, learns fast with new technologies.
- Motivation to work in a fast-paced environment, able to multitask & prioritise.
- Proactive, enthusiastic, & with a problem-solving attitude.
- Excellent written, oral & listening skills, in English and local language.
- Embrace change and see it as an opportunity to grow and develop.
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type: Regular
Start Date: Schedule Full time
Organization: Yves Saint Laurent UK Ltd
SAINT LAURENT - CLIENT ADVISOR HEATHROW in Hounslow employer: Kering
Contact Detail:
Kering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAINT LAURENT - CLIENT ADVISOR HEATHROW in Hounslow
✨Tip Number 1
Get to know the brand inside out! Dive into Saint Laurent's history, values, and latest collections. This way, when you chat with them, you can show off your passion for the fashion culture and how you can contribute to their unique client experience.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge that sets you apart during interviews.
✨Tip Number 3
Practice your pitch! Prepare a few stories that highlight your customer service skills and entrepreneurial mindset. When you get the chance to speak with them, share these anecdotes to demonstrate how you can create memorable experiences for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Saint Laurent team. Let’s make it happen!
We think you need these skills to ace SAINT LAURENT - CLIENT ADVISOR HEATHROW in Hounslow
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share your personal style and how it connects to the role. We want to see that you’re not just applying for a job, but that you genuinely care about creating memorable experiences for clients.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Client Advisor role. Highlight any previous experience in retail or customer service, especially in luxury settings. We appreciate when candidates take the time to align their background with our values!
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Use a friendly tone and express your thoughts clearly. This is your chance to connect with us on a personal level, so let your personality come through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Kering
✨Know Your Fashion Stuff
Make sure you brush up on your fashion knowledge before the interview. Understand Saint Laurent's latest collections, their brand values, and what sets them apart in the luxury market. This will show your passion for the fashion culture and help you connect with the interviewers.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you've provided exceptional client service. Highlight how you identified client needs and created memorable experiences. This aligns perfectly with the role's focus on delivering outstanding client service.
✨Demonstrate Your Business Mindset
Be ready to discuss how you've driven sales or exceeded KPIs in previous roles. Share specific strategies you used to cultivate a client portfolio and how you approached challenges with an entrepreneurial spirit. This will resonate well with the company's goals.
✨Emphasise Team Spirit
Saint Laurent values collaboration, so be prepared to talk about how you've supported your team in the past. Share instances where you contributed to a positive team environment or helped colleagues achieve their goals. This will show that you're a great fit for their team-oriented culture.
