At a Glance
- Tasks: Deliver exceptional hospitality and create unforgettable experiences for our guests.
- Company: Join KERB, a vibrant company passionate about food and people.
- Benefits: Enjoy generous discounts, 25 days holiday, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer-facing experience is a plus, but passion for hospitality is key.
The predicted salary is between 11 - 16 £ per hour.
As a Waiter at Seven Dials Market, you will be at the heart of providing exceptional hospitality, ensuring our guests have an amazing time with top-notch service. You will engage in conversation with our guests, take drink orders, spread great vibes, and create unforgettable experiences. You will work closely with our supportive and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas.
What you will be doing:
- Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences.
- Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues.
- Handling Reservation administration on Seven Rooms as required.
- Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible.
- Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
- Seating and assisting customers with various requests, queries, complaints/issues and escalating to line manager when necessary.
- Taking direction from senior members of the team, but also using initiative to work independently and maintain a calm and professional approach in a busy environment.
What you will bring to KERB:
- Previous experience of working in a customer-facing role with a strong focus on guest/customer experience and service, ideally in a high-volume environment but this isn’t essential!
- A passion for exceptional hospitality and facilitating great guest experiences.
- A willingness to roll up your sleeves and pitch in from time to time on non-designated areas of the business, particularly on-site.
What you will get by joining KERB:
- Generous F&B discount across KERB food and drinks.
- CODE app membership.
- Access to Employee Assistance Program (Hospitality Action).
- Perks at Work discounts.
- 25 days holiday (excluding bank holidays) + birthday day off.
- London Living Wage and Disability Confident & Committed employer.
- A Best Companies accredited employer.
Diversity & Inclusion: As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our team’s different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
About KERB: KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, food halls in Central London and across the US and Germany and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.
Waiter employer: KERB
At KERB, we pride ourselves on being a people-first employer, offering a vibrant work culture where exceptional hospitality is at the forefront. As a Waiter at Seven Dials Market, you'll enjoy generous benefits including a competitive salary, 25 days of holiday, and a strong commitment to diversity and inclusion, all while working in a dynamic environment that fosters personal growth and development. Join us to be part of a supportive team that values your contributions and celebrates your unique background.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Tip Number 1
Get to know the venue! Before your interview, pop by Seven Dials Market and soak up the atmosphere. Familiarise yourself with the food and drink offerings so you can chat about them during your interview. It shows you're genuinely interested and ready to engage with guests.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional hospitality, think of some scenarios where you’ve gone above and beyond for a customer. Share these stories in your interview to highlight your passion for creating unforgettable experiences.
✨Tip Number 3
Be ready to show your teamwork spirit! KERB values collaboration, so be prepared to discuss how you've worked with others in busy environments. Mention any times you’ve helped out in non-designated areas – it’ll show you’re a team player who’s willing to pitch in!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only makes the process smoother but also shows your enthusiasm for joining the KERB family. Plus, you might just get a sneak peek at other opportunities while you're there!
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A bit of charm goes a long way in this industry!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. Even if it’s not in a high-volume environment, we love seeing how you’ve made guests feel special in the past. Tailoring your application to our vibe will definitely catch our eye!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if you need to, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about us and the role while you’re there!
How to prepare for a job interview at KERB
✨Know the Menu Inside Out
Before your interview, make sure you have a solid understanding of the food and beverage offerings at Seven Dials Market. Familiarise yourself with the menu items, ingredients, and any special recommendations. This will not only impress your interviewers but also show your passion for exceptional hospitality.
✨Show Off Your People Skills
As a Waiter, engaging with guests is key. During the interview, be prepared to demonstrate your communication skills and how you handle customer interactions. Share examples of how you've created memorable experiences for guests in previous roles or how you’ve resolved issues effectively.
✨Emphasise Teamwork and Initiative
Highlight your ability to work well in a team while also showcasing your initiative. Discuss times when you’ve collaborated with colleagues to enhance service or when you’ve taken the lead on a task. This will resonate well with the people-centric culture at KERB.
✨Prepare for a Fast-Paced Environment
Working in a busy venue like Seven Dials Market requires a calm and professional approach. Be ready to discuss how you manage stress and maintain composure during peak times. Sharing specific examples from past experiences can help illustrate your ability to thrive in a dynamic setting.
