At a Glance
- Tasks: Lead the Manchester United Fan Zone, creating unforgettable experiences for fans and driving commercial success.
- Company: KERB, a vibrant company passionate about food, drink, and exceptional experiences.
- Benefits: Competitive salary, generous discounts, 25 days holiday, health cash plan, and private medical insurance.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real impact in a fast-paced, exciting environment.
- Qualifications: Experience in hospitality or events, strong organisational skills, and a passion for customer experiences.
The predicted salary is between 40000 - 45000 £ per year.
Application Deadline
Department
Operations
Location
Manchester, Greater Manchester
Compensation
Description
At KERB, we believe great food and drink bring people together.
Whether it's a market, event or fan zone, we're passionate about creating experiences that people genuinely enjoy being part of.
As we continue our expansion into major sporting venues, we're looking for a Venue Operations & Business Development Manager to lead the Manchester United Fan Zone.
You'll help create an incredible environment for supporters while driving the venue's commercial success and future growth.
Working closely with traders, operational teams and Manchester United stakeholders, you'll have the opportunity to influence everything from the matchday experience to long-term business development.
It's a role for someone who enjoys ownership, values great hospitality and wants to play a meaningful part in building something special.
If you're as passionate about brilliant experiences as you are about making things happen, we'd love to hear from you.
- What you'll be doing
- Leading the day-to-day operation of the Manchester United Fan Zone, delivering exceptional experiences for fans, traders and partners.
- Taking ownership of matchday and event delivery, ensuring everything runs smoothly, safely and to the high standards KERB is known for.
- Building strong relationships with Manchester United stakeholders, traders, suppliers and operational partners, becoming a trusted point of contact across the venue.
- Working closely with the Business Director to identify opportunities to grow revenue, improve the customer experience and expand KERB's presence within the club.
- Developing new ideas for activations, food and drink experiences, and events that keep the Fan Zone fresh, relevant and commercially successful.
- Using customer feedback, operational insight and industry trends to continually improve how we deliver and grow the business.
- What you'll bring to KERB
- Experience leading operations within hospitality, events, venues, food & drink, or similarly fast-paced customer-focused environments.
- A confident and proactive approach to problem-solving, with the ability to stay calm and make good decisions when things get busy.
- Strong organisational skills and the ability to balance multiple priorities without losing sight of the detail.
- Excellent relationship-building skills, with the confidence to work with clients, traders, suppliers and partners at all levels.
- An understanding of food and drink operations, including bar and beverage service.
- A genuine passion for creating exceptional customer experiences and delivering events that people want to come back to.
- Curiosity, commercial awareness and a desire to continuously improve how things are done.
- Flexibility to work matchdays, evenings and weekends, and to be based regularly at the Manchester United Fan Zone.
- Nice to have, but not essential
- Experience working with independent food traders or street food businesses.
- Experience delivering a variety of live events, from sports and entertainment to exhibitions and large-scale public events.
- Familiarity with EPOS systems, particularly Good Till.
- What you'll get by joining KERB
- Competitive salary up to £45K + bonus
- Generous F&B discount across KERB food and drinks
- 25 days holiday (excluding bank holidays) + birthday day off
- Health Cash Plan (Medicash)
- Personal Wellbeing Allowance (Juno)
- CODE App Membership
- Private Medical Insurance (Vitality)
- Employee Assistance Program (EAP)
- Cycle To Work scheme
- Annual season ticket loan
- Enhanced maternity/paternity/adoption leave after 2 years
- A London Living Wage and Disability Confident Committed employer
- A Best Companies accredited employer
- #J-18808-Ljbffr
Venue Operations & Business Development Manager in Manchester employer: KERB
KERB is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the dynamic hospitality sector. With generous benefits such as substantial food and beverage discounts, private medical insurance, and 25 days of holiday, we ensure our team members feel valued and supported. Join us to be part of a collaborative environment where your leadership skills can thrive and contribute to meaningful organisational change.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Operations & Business Development Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like KERB. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to KERB
Don't be shy about reaching out to KERB directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Operations & Business Development Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about KERB and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at KERB
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
