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- Tasks: Manage event operations, ensuring safety and exceptional guest experiences at exciting venues.
- Company: Join KERB Events, the UK's premier street food brand with a vibrant culture.
- Benefits: Competitive daily rate, team socials, and generous discounts on food and drink.
- Why this job: Be part of thrilling events and enhance your skills in hospitality and operations.
- Qualifications: Experience in bar management, strong people skills, and a passion for the food scene.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
KERB Events Limited provides our services at many live events, including at venues such as Natural History Museum, Roundhouse, Old Billingsgate, and Drumsheds.
Location: Shoreditch, London
Compensation: £150 - £350 / day
Please note: The advertised day rate is indicative only and will vary depending on the event, role, the scope of responsibilities, seniority, and the individual's experience.
What you’ll be doing:
- Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards
- Overseeing load ins/outs of the traders and bars, being physically present to support
- Managing the onsite bars, stock control and people management
- Working with the Health and Safety team to ensure all required health and safety practices are being followed
- Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary
- Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office
- Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB
- Customer engagement – being the voice and face of KERB on the ground
- Focusing on the guest experience and developing ways to enhance this
- Reporting on weekly set KPIs including; stock takes, operational excellence, Customer and Team satisfaction
- Adhering to the venue and KERB's procedures and rules, whilst maintaining clear communication at all times
What you’ll bring to KERB:
- Able to travel to necessary locations within London
- Understanding of safe heavy lifting practices
- A clear and detailed understanding of UK health and safety practices
- Able to define and deliver exceptional hospitality and service
- Able to identify increased sales opportunities across the site
- Demonstrable operational knowledge of electricity, gas and foodservice operations and troubleshooting
- Experience in bar and stock management
- Strong people management skills, working with a wide range of stakeholders to deliver the best outcome for KERB, its traders, customers and the team
- Proactive / self-starter able to focus and operate as part of a team and independently
- An interest and understanding of the street food industry and wider food scene of London
- Strong understanding of EPOS/till set-up and management - we use GoodTill
- Positive and flexible attitude, with the ability to think laterally and able to problem-solve
What you’ll get by joining KERB:
- Team socials
- The opportunity to work across some of the UK’s most exciting food, music, and sports events as a representative of the UK’s premier street food brand
- Generous discount on all KERB food & drink
Diversity & Inclusion: As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Freelance Event Operations Manager - (Public Events) in London employer: KERB
Contact Detail:
KERB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Event Operations Manager - (Public Events) in London
✨Tip Number 1
Network like a pro! Attend events related to the street food scene and connect with people in the industry. You never know who might have a lead on your next gig!
✨Tip Number 2
Show up prepared! When you land an interview, research KERB and its events. Bring ideas on how you can enhance guest experiences and demonstrate your understanding of health and safety practices.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer at an event, jump on it. This not only gives you hands-on experience but also helps you build relationships with potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining the KERB family.
We think you need these skills to ace Freelance Event Operations Manager - (Public Events) in London
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let us see your enthusiasm for the events industry. Share any relevant experiences or projects that highlight your love for live events and how you can bring that energy to KERB.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills in health and safety, people management, and customer engagement, as these are key to the role. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experience and qualifications. We appreciate clarity and organisation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the KERB family!
How to prepare for a job interview at KERB
✨Know Your Health and Safety
Make sure you brush up on UK health and safety practices before the interview. Be ready to discuss how you've implemented these in past roles, especially in event settings. This shows you're not just familiar with the rules but can also apply them effectively.
✨Showcase Your People Skills
As a Freelance Event Operations Manager, you'll be managing diverse teams and clients. Prepare examples of how you've successfully led teams or resolved conflicts in previous roles. Highlight your ability to communicate clearly and maintain a positive atmosphere.
✨Demonstrate Your Passion for Events
Express your enthusiasm for the street food scene and live events during the interview. Share any relevant experiences or insights about the industry that could set you apart. This will show that you're not just looking for a job, but genuinely care about the role and the brand.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios related to stock management, customer engagement, and problem-solving. Think through potential challenges you might face on the job and how you'd tackle them. This will demonstrate your proactive mindset and operational knowledge.
