Freelance Event Operations Manager - (Public Events)

Description

KERB Events Limited provides our services at many live events, including at venues such as Natural History Museum, Roundhouse, Old Billingsgate, and Drumsheds.

Department

Department: Freelancers

Location

Location: Shoreditch, London

Compensation

Compensation: £150 – £350 / day

Please note:

The advertised day rate is indicative only and will vary depending on the event, role, the scope of responsibilities, seniority, and the individual’s experience.

What you\’ll be doing

• Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards
• Overseeing load ins/outs of the traders and bars, being physically present to support
• Managing the onsite bars, stock control and people management
• Working with the Health and Safety team to ensure all required health and safety practices are being followed
• Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary
• Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office
• Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB
• Customer engagement – being the voice and face of KERB on the ground
• Focusing on the guest experience and developing ways to enhance this
• Reporting on weekly set KPIs including; stock takes, operational excellence, Customer and Team satisfaction
• Adhering to the venue and KERB’s procedures and rules, whilst maintaining clear communication at all times

What you\’ll bring to KERB

• Able to travel to necessary locations within London
• Understanding of safe heavy lifting practices
• A clear and detailed understanding of UK health and safety practices
• Able to define and deliver exceptional hospitality and service
• Able to identify increased sales opportunities across the site
• Demonstrable operational knowledge of electricity, gas and foodservice operations and troubleshooting
• Experience in bar and stock management
• Strong people management skills, working with a wide range of stakeholders to deliver the best outcome for KERB, its traders, customers and the team
• Proactive / self-starter able to focus and operate as part of a team and independently
• An interest and understanding of the street food industry and wider food scene of London
• Strong understanding of EPOS/till set-up and management – we use GoodTill
• Positive and flexible attitude, with the ability to think laterally and able to problem-solve

What you\’ll get by joining KERB

• Team socials
• The opportunity to work across some of the UK’s most exciting food, music, and sports events as a representative of the UK’s premier street food brand
• Generous discount on all KERB food & drink

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.