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- Tasks: Manage event operations and ensure smooth running at various venues in the West Midlands.
- Company: KERB Events Limited delivers exceptional experiences at major live events across the UK.
- Benefits: Enjoy generous discounts on food & drink and team socials while working flexibly.
- Why this job: Join a vibrant team, enhance guest experiences, and dive into the exciting street food scene.
- Qualifications: Experience in event management, strong communication skills, and a passion for hospitality are essential.
- Other info: Diversity and inclusion are core values; all backgrounds are welcome to apply.
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Description
KERB Events Limited provides our services at many live events, including at venues such as The KIA Oval, Goodwood Motor Circuit, Tottenham Hotspur Stadium, Aston Villa Football Club, Birmingham city football club, Leicester Tigers and Jockey Club Racing venues.
Department: Freelancers
Location: West Midlands
Compensation: £200 – £250 / day
Description
KERB Events Limited provides our services at many live events, including at venues such as The KIA Oval, Goodwood Motor Circuit, Tottenham Hotspur Stadium, Aston Villa Football Club, Birmingham city football club, Leicester Tigers and Jockey Club Racing venues.
Reporting to the Venue operations coordinator, you will be responsible for managing the operational needs and successful running of a range of events across a variety of venues in the West Midlands on a freelance basis. This role is well-suited to someone who is hungry to get involved with KERB, with a keen eye for detail, good communication skills, understanding Health & Safety principles, and previous experience of operating & managing large scale events with multiple stakeholders, week-in-week-out.
We need talented, enthusiastic team players to deliver excellent experiences for our customers, traders and the client. The role encompasses ensuring the day-to-day operation runs smoothly, working with the Venue operations coordinator to ensure all health and safety practices are implemented fully. Stakeholder management, quality control (this includes eating!) and customer engagement all feature prominently.
A grasp of the street food world and previous experience working on a stall is a big plus. We need a can-do character with the ambition and expertise to push our Midlands based events to a new level.
What you\’ll be doing
- Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards
- Overseeing load ins/outs of the traders and bars, being physically present to support
- Managing the onsite bars, stock control and people management
- Working with the Health and Safety team to ensure all required health and safety practices are being followed
- Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary.
- Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office
- Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB
- Customer engagement – being the voice and face of KERB on the ground
- Focusing on the guest experience and developing ways to enhance this
- Reporting on weekly set KPIs including; stock takes, operational excellence, Customer and Team satisfaction
- Adhering to the venue and KERB’s procedures and rules, whilst maintaining clear communication at all times
What you\’ll bring to KERB
- Able to travel to necessary locations within the Midlands
- Understanding of safe heavy lifting practices
- A clear and detailed understanding of UK health and safety practices
- Able to define and deliver exceptional hospitality and service
- Able to identify increased sales opportunities across the site
- Demonstrable operational knowledge of electricity, gas and foodservice operations and troubleshooting
- Experience in bar and stock management
- Strong people management skills, working with a wide range of stakeholders to deliver the best outcome for KERB, its traders, customers and the team
- Proactive / self-starter able to focus and operate as part of a team and independently
- An interest and understanding of the street food industry and wider food scene of The Midlands
- Strong understanding of EPOS/till set-up and management – we use GoodTill
- Positive and flexible attitude, with the ability to think laterally and able to problem-solve
Desired but not essential
- Experience in street food events and/or bars and events would be preferred
This list is in no way exhaustive and the incumbent may be asked to perform other tasks to help out the KERB team (within reason!), including some unsociable hours and weekends.
What you\’ll get by joining KERB
- Generous discount on all KERB food & drink
- Team socials
Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
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Associate
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Food and Beverage Services
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Freelance Event Operations Manager employer: KERB
Contact Detail:
KERB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Event Operations Manager
✨Tip Number 1
Familiarise yourself with the venues mentioned in the job description, like The KIA Oval and Tottenham Hotspur Stadium. Understanding their layout and operations can give you an edge during interviews.
✨Tip Number 2
Network within the street food community in the Midlands. Attend local events or join online groups to connect with people who might have insights or recommendations for the role.
✨Tip Number 3
Brush up on your health and safety knowledge, especially regarding event management. Being able to discuss specific practices and regulations will show your commitment to safety and professionalism.
✨Tip Number 4
Prepare to demonstrate your people management skills. Think of examples from past experiences where you successfully managed teams or resolved conflicts, as this is crucial for the role.
We think you need these skills to ace Freelance Event Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management, particularly in large-scale events. Emphasise your skills in stakeholder management, health and safety practices, and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the street food industry and your understanding of KERB's values. Mention specific experiences that demonstrate your ability to manage operations and enhance guest experiences.
Highlight Relevant Skills: In your application, clearly outline your skills related to bar and stock management, people management, and operational knowledge. Use examples from past roles to illustrate how you have successfully applied these skills.
Show Enthusiasm for the Role: Convey your eagerness to join KERB and contribute to their events. Mention any previous experience with street food or similar environments to show you are a good fit for their team.
How to prepare for a job interview at KERB
✨Show Your Passion for Events
Make sure to express your enthusiasm for the events industry during the interview. Share any personal experiences you've had with events, especially in the street food sector, as this will demonstrate your genuine interest and understanding of the role.
✨Highlight Your Health & Safety Knowledge
Since health and safety is a key aspect of the role, be prepared to discuss your understanding of UK health and safety practices. Provide examples of how you've implemented these principles in past roles to ensure a safe environment for both staff and customers.
✨Demonstrate Strong People Management Skills
The role requires managing a diverse team and multiple stakeholders. Be ready to share specific examples of how you've successfully led teams in high-pressure situations, ensuring smooth operations and excellent customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think about challenges you've faced in previous events and how you overcame them, particularly in terms of logistics, customer engagement, and stakeholder management.