At a Glance
- Tasks: Lead a vibrant team and ensure smooth operations at Seven Dials Market.
- Company: Join KERB, a dynamic player in London's street food scene.
- Benefits: Enjoy generous discounts, 25 days holiday, and a supportive work environment.
- Other info: Diversity and inclusion are core values; everyone is welcome to apply.
- Why this job: Be at the heart of an exciting market, making real-time decisions that enhance guest experiences.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
As a Duty Manager at Seven Dials Market by KERB, you will be at the heart of keeping the market running brilliantly during your shifts. You will take ownership of day-to-day operations, lead and support our front-of-house teams and work closely with traders to make sure everything runs smoothly from open to close. You will be the go-to person on the ground, making real-time decisions that keep our guests happy, our standards high, and the energy of the market exactly where it should be.
Whether you are resolving challenges, driving service quality, or ensuring every corner of the venue is operating at its best, you will play a vital role in cementing Seven Dials Market as an incredible destination for brilliant food, drink, and hospitality.
What you will be doing:
- Lead, manage and motivate a diverse front-of-house team, including cleaning and security, fostering a positive and cohesive work environment.
- Oversee all daily operations including opening and closing procedures, ensuring all areas are prepared, maintained and ready for trade.
- Drive high standards of hospitality, table maintenance, cleanliness, health and safety across the venue at all times.
- Act as the main point of contact for guests, handling complaints and resolving issues promptly and creatively.
- Work closely with food traders and the wider management team to ensure smooth, high-quality service throughout each shift.
- Deliver team briefings, manage schedules, monitor performance and support the growth and development of team members.
- Handle incidents appropriately, escalating to senior management where necessary, and ensure all health and safety procedures are followed.
- Complete shift reports and maintain clear communication with the senior management team.
- Support the management team in developing and improving service practices, training, and team communication.
- Have a confident working knowledge of LightSpeed and Design My Night, both front and back of house.
What you will bring to KERB:
- Proven experience in a floor, duty, or venue management role within a fast-paced hospitality or events environment.
- Strong leadership and communication skills, with the ability to manage and inspire a diverse team.
- Excellent people skills and confidence with guests, traders, and large teams, with a genuine passion for building great experiences.
- Calm under pressure, proactive, and able to think on your feet and problem-solve in a dynamic environment.
- An interest and understanding of London’s street food industry and wider food and drink scene.
- Positive and flexible attitude, with a willingness to get stuck in across all areas of the operation.
- Comfortable working evening and closing shifts.
- Knowledge of Microsoft Office isn’t essential but would be advantageous.
- Holding a Personal Licence would be a bonus.
- Previous experience working with LightSpeed, Design My Night and Me&U.
What you will get by joining KERB:
- Generous F&B discount across KERB food and drinks.
- CODE app membership.
- Access to Employee Assistance Program (Hospitality Action).
- Perks at Work discounts.
- 25 days holiday (excluding bank holidays) + birthday day off.
- A London Living Wage and Disability Confident Committed employer.
- A Best Companies accredited employer.
Diversity & Inclusion:
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Duty Manager - Seven Dials Market employer: KERB
KERB is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the dynamic hospitality sector. With generous benefits such as substantial food and beverage discounts, private medical insurance, and 25 days of holiday, we ensure our team members feel valued and supported. Join us to be part of a collaborative environment where your leadership skills can thrive and contribute to meaningful organisational change.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Seven Dials Market
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like KERB. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to KERB
Don't be shy about reaching out to KERB directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Seven Dials Market
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about KERB and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at KERB
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
