At a Glance
- Tasks: Deliver exceptional hospitality and create unforgettable experiences for our guests.
- Company: Join the vibrant team at Seven Dials Market in Covent Garden.
- Benefits: Enjoy generous discounts, 25 days holiday, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience is a plus, but passion for hospitality is key.
The predicted salary is between 13 - 16 € per hour.
As a Waiter at Seven Dials Market, you will be at the heart of providing exceptional hospitality, ensuring our guests have an amazing time with top-notch service. You will engage in conversation with our guests, take drink orders, spread great vibes, and create unforgettable experiences. You will work closely with our supportive and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas.
What you will be doing:
- Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences.
- Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues.
- Handling Reservation administration on Seven Rooms as required.
- Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible.
- Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
- Seating and assisting customers with various requests, queries, complaints/issues and elevating to line manager when necessary.
- Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment.
What you will bring to KERB:
- Previous experience of working in a customer-facing role with a strong focus on guest/customer experience and service, ideally in a high-volume environment but this isn’t essential!
- A passion for 'Exceptional Hospitality' and facilitating great guest experiences.
- A willingness to roll up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site.
What you will get by joining KERB:
- Generous F&B discount across KERB food and drinks.
- CODE app membership.
- Access to Employee Assistance Program (Hospitality Action).
- Perks at Work discounts.
- 25 days holiday (excluding bank holidays) + birthday day off.
- London Living Wage and Disability Confident Committed employer.
- A Best Companies accredited employer.
Diversity & Inclusion:
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Waiter employer: KERB Food Ltd
At KERB, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Covent Garden. As a Waiter, you'll enjoy generous benefits including a competitive hourly wage, F&B discounts, and access to our Employee Assistance Program, all while working alongside a supportive team dedicated to fostering inclusivity and personal growth. Join us to create unforgettable experiences for our guests in a dynamic environment that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Tip Number 1
Get to know the venue! Before your interview, pop by Seven Dials Market and soak up the atmosphere. Familiarise yourself with the food and drink offerings so you can chat about them during your conversation. It shows you're genuinely interested and ready to engage with guests!
✨Tip Number 2
Practice your people skills! As a waiter, you'll be all about exceptional hospitality. Try role-playing with friends or family to get comfortable with taking orders and handling customer queries. The more relaxed you are, the better you'll connect with the team and guests.
✨Tip Number 3
Show off your passion for service! When chatting with the hiring team, share stories of times you've gone above and beyond for customers. This will highlight your commitment to creating unforgettable experiences, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. It gives us a chance to see your personality shine through, and who knows, it might just give you the edge in landing that waiter position!
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A bit of charm goes a long way in this industry!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. Even if it’s not in a high-volume environment, we love seeing how you’ve made guests feel special in the past. Tailoring your application to our needs shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if you need to, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our amazing team at Seven Dials Market!
How to prepare for a job interview at KERB Food Ltd
✨Know the Menu Inside Out
Before your interview, make sure you have a solid understanding of the food and beverage offerings at Seven Dials Market. Familiarise yourself with the menu items and think about how you would recommend them to guests based on their preferences. This shows your enthusiasm for the role and your commitment to providing exceptional hospitality.
✨Show Off Your People Skills
As a waiter, engaging with guests is key. During the interview, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve turned a negative situation into a positive one, as this demonstrates your ability to handle complaints and maintain a calm approach in busy environments.
✨Demonstrate Team Spirit
KERB values teamwork, so be ready to discuss how you work well with others. Share instances where you’ve collaborated with colleagues to ensure smooth operations or supported a team member during a busy shift. This will show that you’re not just focused on your own tasks but are also committed to the success of the whole team.
✨Be Ready to Roll Up Your Sleeves
The job description mentions a willingness to pitch in beyond designated areas. Be prepared to talk about times when you’ve taken initiative or helped out in different roles. This will highlight your flexibility and readiness to contribute to the overall success of the venue, which is something KERB truly values.
