At a Glance
- Tasks: Deliver exceptional hospitality and create unforgettable experiences for our guests.
- Company: Join the vibrant team at Seven Dials Market by KERB.
- Benefits: Enjoy generous discounts, 25 days holiday, and a birthday day off.
- Other info: Work in a supportive environment with opportunities for development.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: Customer service experience is a plus, but passion for hospitality is key.
The predicted salary is between 12 - 15 £ per hour.
As a Waiter at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top‑notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our supportive and people‑centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard‑working but people‑centric team, a role as a Waiter at Seven Dials Market by KERB could be for you!
What you'll be doing:
- Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences.
- Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues.
- Handling Reservation administration on Seven Rooms as required.
- Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible.
- Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
- Seating and assisting customers with various requests, queries, complaints/issues and escalating to line manager when necessary.
- Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment.
What you'll bring to KERB:
- Previous experience of working in a customer facing role with a strong focus on guest/customer experience and service, ideally in a high‑volume environment but this isn’t essential!
- A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences.
- A willingness to roll up your sleeves and pitch in from time to time on non‑designated areas of the business – particularly on site.
What you'll get by joining KERB:
- Generous F&B discount across KERB food and drinks.
- CODE app membership.
- Access to Employee Assistance Program (Hospitality Action).
- Perks at Work discounts.
- 25 days holiday (excluding bank holidays) + birthday day off.
- London Living Wage and Disability Confident Committed employer.
- A Best Companies accredited employer.
Diversity & Inclusion:
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Host/Waiter in London employer: KERB Food Ltd
At KERB's Seven Dials Market, we pride ourselves on being an exceptional employer that values inclusivity and employee growth. Our dynamic work culture fosters collaboration and support, ensuring that every team member can thrive while delivering outstanding hospitality. With generous benefits like a competitive salary, extensive holiday allowance, and a commitment to diversity, joining our team means becoming part of a vibrant community dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Waiter in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Seven Dials Market and soak up the atmosphere. Familiarise yourself with the food and drink offerings so you can chat about them during your interview. It shows you're genuinely interested and ready to engage with guests!
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional hospitality, think of some scenarios where you’ve gone above and beyond for a customer. Share these stories in your interview to highlight your passion for creating unforgettable experiences.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can give you insider tips about the team culture and what it’s really like working at KERB. Plus, it might just help you stand out when you apply through our website!
✨Tip Number 4
Be ready to show your initiative! During the interview, be prepared to discuss how you handle busy situations. Share examples of how you’ve kept things running smoothly in past roles, and don’t forget to mention your willingness to pitch in wherever needed!
We think you need these skills to ace Host/Waiter in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for exceptional hospitality shine through! Share any experiences where you’ve gone above and beyond for guests, as this will resonate with us at KERB.
Be Personable and Engaging:Since the role involves engaging with guests, make sure your application reflects your personality. Use a friendly tone and don’t hesitate to sprinkle in some of your unique flair to stand out!
Highlight Relevant Experience:Even if you haven’t worked in a high-volume environment before, mention any customer-facing roles you’ve had. We want to see how your past experiences can contribute to creating unforgettable moments for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KERB Food Ltd
✨Know the Menu Inside Out
Before your interview, make sure you have a solid understanding of the food and beverage offerings at Seven Dials Market. Familiarise yourself with the menu items and think about how you would recommend them to guests based on their preferences. This will show your passion for exceptional hospitality and your readiness to engage with customers.
✨Show Off Your People Skills
During the interview, highlight your previous experience in customer-facing roles. Share specific examples of how you've provided great service or handled difficult situations. Remember, they’re looking for someone who can maintain strong communication skills and create unforgettable experiences, so let your personality shine!
✨Demonstrate Team Spirit
Since this role involves working closely with various teams, be prepared to discuss how you’ve collaborated with others in past jobs. Talk about times when you’ve supported colleagues or contributed to a team effort, as this will show that you’re a team player who can pitch in wherever needed.
✨Stay Calm Under Pressure
Working in a busy environment is part of the job, so be ready to discuss how you handle stress. Share strategies you use to stay calm and professional during peak times. This will reassure them that you can maintain a smooth customer flow and manage multiple tasks effectively.
