At a Glance
- Tasks: Deliver exceptional hospitality and create unforgettable experiences for our guests.
- Company: Join the vibrant team at Seven Dials Market by KERB.
- Benefits: Enjoy generous discounts, 25 days holiday, and a supportive work environment.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Be part of a dynamic team that values inclusivity and exceptional service.
- Qualifications: Customer-facing experience is a plus, but passion for hospitality is key.
The predicted salary is between 25000 - 30000 € per year.
As a Waiter at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top‑notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our supportive and people‑centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas.
What you'll be doing:
- Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences.
- Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues.
- Handling Reservation administration on Seven Rooms as required.
- Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible.
- Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
- Seat and assist customers with various requests, queries, complaints/issues and ESCALATE to line manager when necessary.
- Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment.
What you'll bring to KERB:
- Previous experience of working in a customer facing role with a strong focus on guest/customer experience and service, ideally in a high‑volume environment but this isn’t essential!
- A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences.
- A willingness to roll up your sleeves and pitch in from time to time on non‑designated areas of the business – particularly on site.
What you'll get by joining KERB:
- Generous F&B discount across KERB food and drinks.
- CODE app membership.
- Access to Employee Assistance Program (Hospitality Action).
- Perks at Work discounts.
- 25 days holiday (excluding bank holidays) + birthday day off.
- London Living Wage and Disability Confident Committed employer.
- A Best Companies accredited employer.
Diversity & Inclusion: As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Host/Waiter employer: KERB Food Ltd
At KERB, we pride ourselves on being an exceptional employer, offering a vibrant work culture at Seven Dials Market where hospitality thrives. Our team enjoys generous benefits including a competitive salary, 25 days of holiday plus a birthday off, and a strong commitment to diversity and inclusion, ensuring every employee feels valued and supported in their growth. Join us to be part of a dynamic, people-centric environment that celebrates individuality and fosters meaningful connections with both colleagues and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Waiter
✨Tip Number 1
Get to know the venue! Before your interview, pop by Seven Dials Market and soak up the atmosphere. Familiarise yourself with the food and drink offerings so you can chat about them during your conversation. It shows you're genuinely interested and ready to engage with guests!
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional hospitality, think of some scenarios where you’ve gone above and beyond for a customer. Share these stories during your chat to highlight your passion for creating unforgettable experiences.
✨Tip Number 3
Be ready to show your teamwork spirit! The job involves working closely with various teams, so come prepared with examples of how you've collaborated in the past. This will demonstrate that you’re a team player who can keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It gives you a chance to stand out and shows you’re keen on being part of our dynamic team at KERB!
We think you need these skills to ace Host/Waiter
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us see your enthusiasm for providing exceptional hospitality. Share any experiences where you’ve gone above and beyond for guests, as this will resonate with our values at KERB.
Be Personable and Engaging:Since the role involves engaging with guests, make sure your application reflects your personality. Use a friendly tone and don’t hesitate to share anecdotes that showcase your ability to create great vibes and memorable experiences.
Highlight Relevant Experience:Even if you haven’t worked in a high-volume environment before, mention any customer-facing roles you've had. Focus on how those experiences have prepared you to handle various requests and maintain smooth operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at KERB Food Ltd
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the food and drink offerings at Seven Dials Market. Being able to recommend dishes or drinks based on guest preferences will show that you're genuinely interested in providing exceptional hospitality.
✨Show Off Your People Skills
During the interview, highlight your previous customer-facing experience. Share specific examples of how you've engaged with guests and created memorable experiences. This will demonstrate your passion for hospitality and your ability to connect with people.
✨Be Ready to Handle Challenges
Prepare for questions about how you would manage busy situations or handle complaints. Think of a time when you successfully resolved an issue and explain your approach. This will showcase your calmness under pressure and your initiative.
✨Embrace Teamwork
Since the role involves working closely with various teams, be ready to discuss your teamwork experiences. Talk about how you've collaborated with others in past roles to ensure smooth operations, as this aligns perfectly with the supportive culture at KERB.
