At a Glance
- Tasks: Coordinate bookings and deliver exceptional guest experiences at a vibrant sports bar.
- Company: Join KERB, a dynamic venue in Spitalfields Market with a focus on hospitality.
- Benefits: Enjoy competitive pay, generous discounts, and 25 days holiday plus your birthday off.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a fun team creating memorable events and experiences for guests.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 14.8 - 14.8 £ per hour.
We're looking for a Bookings Co-ordinator to join us on a 4-month fixed-term contract, supporting the delivery of exceptional guest experiences at KERB Sports Bar, our vibrant venue and event space in the heart of Spitalfields Market. This role is perfect for someone with a hospitality background, experience coordinating bookings and corporate events, and a genuine passion for selling unique and memorable spaces.
You’ll manage reservations and enquiries across Design My Night, email and phone, supporting the Event Sales Manager and helping to drive bookings while ensuring a seamless guest journey from initial enquiry through to event delivery. You'll be confident building relationships with clients, handling corporate event requests, and identifying opportunities to maximise sales. Working closely with our management team, bar and floor staff, and Traders, you'll help coordinate and deliver brilliant events and outstanding hospitality. If you're organised, commercially minded, thrive in a fast-paced environment, and love creating exceptional experiences for guests, we'd love to hear from you.
What you'll be doing:
- Handling reservation administration on Design My Night
- Assisting the Sales Manager with enquiry management, answering phone calls, email response.
- Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
- Maintaining a strong knowledge of the food and beverage offering at the venue and making recommendations to guests based on their preferences.
- Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
- Collaborating with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
- Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
- Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.
What you'll bring to KERB:
- Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, ideally in a high-volume environment but this isn't essential!
- A passion for 'Exceptional Hospitality' and facilitating great guest experiences
- A willingness to roll up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
- Experience of working with Design My Night or other reservation systems desirable
What you'll get by joining KERB:
- Generous F&B discount across KERB food and drinks
- CODE app membership
- Access to Employee Assistance Program (Hospitality Action)
- Perks at Work discounts
- 25 days holiday (excluding bank holidays) + birthday day off
- London Living Wage and Disability Confident Committed employer
- A Best Companies accredited employer
Diversity & Inclusion: As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Bookings Coordinator employer: KERB Food Ltd
KERB Food Ltd offers an exciting opportunity for a Bar Supervisor at the vibrant Seven Dials Market in Covent Garden, London. With a strong emphasis on exceptional hospitality and a dynamic work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. The lively atmosphere of central London combined with a supportive management team makes this an ideal workplace for those passionate about delivering outstanding service and creating memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Coordinator
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Bookings Coordinator
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at KERB Food Ltd
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at KERB Food Ltd. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
