At a Glance
- Tasks: Lead KERB's Midlands portfolio and drive business growth through client relationships.
- Company: Join KERB, a dynamic leader in the food and hospitality industry.
- Benefits: Enjoy 25 days holiday, private medical insurance, and generous discounts on food & drink.
- Other info: Flexible travel across the Midlands and a supportive, high-performance culture.
- Why this job: Make a real impact in a strategic role with excellent career growth opportunities.
- Qualifications: Proven experience in account management or business development within hospitality.
The predicted salary is between 50000 - 50000 £ per year.
Key Account Manager
Application Deadline
2 October 2026
Department
Operations
Employment Type
Permanent - Full Time
Location
West Midlands
Reporting To
Tom Moffat
Compensation
Description
As KERB continues to expand its Midlands portfolio, we are seeking a Key Account Manager to oversee our flagship venues – NEC Birmingham, Aston Villa & Birmingham City
This is a senior, strategic role, focusing on portfolio oversight, client relationship management, and business growth.
You will work closely with Venue Operations Managers and Coordinators to ensure exceptional delivery across all events, while also identifying new opportunities to expand KERB’s presence in the region.
You will act as the key point of contact for venue partners and corporate clients, ensuring their needs are met and relationships are strengthened.
You’ll also drive revenue growth through new business development, partnership expansion, and innovative hospitality solutions.
This is a high-impact role for an experienced leader with a strong commercial mindset, excellent stakeholder management skills, and a passion for the food and hospitality industry.
- What you'll be doing
- Lead KERB's Midlands portfolio, acting as the senior representative across venues, clients, and partners.
- Own site P&Ls, budgets, and commercial performance, ensuring revenue and profitability targets are met.
- Build and maintain strong client and venue relationships to drive satisfaction, retention, and growth.
- Support and develop Operations Managers to deliver exceptional events and hospitality experiences.
- Identify and secure new business opportunities, partnerships, and venue growth across the region.
- Collaborate with Commercial and Operations teams to maximise revenue and improve performance.
- Ensure operational excellence, compliance, and consistent standards across all sites.
- Drive continuous improvement across event delivery, trader experience, and operational processes.
- Lead, coach, and inspire regional teams, fostering a high-performance and inclusive culture.
- Set and monitor KPIs, reporting on regional performance and supporting strategic business objectives.
- What you'll bring to KERB
- Proven experience in a senior operations, account management, or business development role within hospitality, events, or food & drink.
- Strong commercial awareness, with experience managing budgets and delivering revenue growth.
- A track record of successfully managing multiple sites, venues, or client accounts.
- Excellent relationship-building skills, with the ability to influence and engage a wide range of stakeholders.
- A strategic and solutions-focused mindset, with strong decision-making abilities.
- Proven leadership experience, with a passion for developing and motivating high-performing teams.
- Outstanding communication, presentation, and negotiation skills.
- A hands-on understanding of event operations and food & beverage environments.
- Flexibility to travel regularly across the Midlands and support events as required.
- Desired but not essential
- Experience working with independent food traders, street food markets, or similar concepts.
- Knowledge of stadia, exhibitions, or large-scale live event operations.
- Familiarity with EPOS systems, particularly Good Till.
- What you'll get by joining KERB
- Generous discount off all KERB food & drink
- 25 days holiday (excluding bank holidays) + birthday day off
- Private Medical Insurance (Medicash)
- Class Pass
- Employee Assistance Program (EAP)
- Cycle To Work scheme
- Annual season ticket loan
- Enhanced maternity / paternity / adoption leave after 2 years
- Disability Confident employer
- Best Companies accredited employer
- #J-18808-Ljbffr
Key Account Manager in Birmingham employer: KERB Food Ltd
KERB Food Ltd offers an exciting opportunity for a Bar Supervisor at the vibrant Seven Dials Market in Covent Garden, London. With a strong emphasis on exceptional hospitality and a dynamic work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. The lively atmosphere of central London combined with a supportive management team makes this an ideal workplace for those passionate about delivering outstanding service and creating memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like KERB Food Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to KERB Food Ltd
Don't be shy about reaching out to KERB Food Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about KERB Food Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at KERB Food Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
