Freelance Event Operations Manager in Birmingham

KERB Events Limited provides our services at many live events, including at venues such as The KIA Oval, Goodwood Motor Circuit, Tottenham Hotspur Stadium, Aston Villa Football Club, Birmingham City Football Club, Leicester Tigers and Jockey Club Racing venues.

Reporting to the Venue Operations Coordinator, you will be responsible for managing the operational needs and successful running of a range of events across a variety of venues in the West Midlands on a freelance basis. This role is well-suited to someone who is hungry to get involved with KERB, with a keen eye for detail, good communication skills, understanding Health & Safety principles, and previous experience of operating & managing large scale events with multiple stakeholders, week-in-week-out. We need talented, enthusiastic team players to deliver excellent experiences for our customers, traders and the client.

The role encompasses ensuring the day-to-day operation runs smoothly, working with the Venue Operations Coordinator to ensure all health and safety practices are implemented fully. Stakeholder management, quality control (this includes eating!) and customer engagement all feature prominently. A grasp of the street food world and previous experience working on a stall is a big plus. We need a can-do character with the ambition and expertise to push our Midlands based events to a new level.

What you'll be doing:

• Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards
• Overseeing load ins/outs of the traders and bars, being physically present to support
• Managing the onsite bars, stock control and people management
• Working with the Health and Safety team to ensure all required health and safety practices are being followed
• Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary
• Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office
• Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB
• Customer engagement – being the voice and face of KERB on the ground
• Focusing on the guest experience and developing ways to enhance this
• Reporting on weekly set KPIs including; stock takes, operational excellence, Customer and Team satisfaction
• Adhering to the venue and KERB’s procedures and rules, whilst maintaining clear communication at all times

What you'll bring to KERB:

• Able to travel to necessary locations within the Midlands
• Understanding of safe heavy lifting practices
• A clear and detailed understanding of UK health and safety practices
• Able to define and deliver exceptional hospitality and service
• Able to identify increased sales opportunities across the site
• Demonstrable operational knowledge of electricity, gas and foodservice operations and troubleshooting
• Experience in bar and stock management
• Strong people management skills, working with a wide range of stakeholders to deliver the best outcome for KERB, its traders, customers and the team
• Proactive / self-starter able to focus and operate as part of a team and independently
• An interest and understanding of the street food industry and wider food scene of The Midlands
• Strong understanding of EPOS/till set-up and management - we use GoodTill
• Positive and flexible attitude, with the ability to think laterally and able to problem-solve

Desired but not essential:

• Experience in street food events and/or bars and events would be preferred

This list is in no way exhaustive and the incumbent may be asked to perform other tasks to help out the KERB team (within reason!), including some unsociable hours and weekends.

What you'll get by joining KERB:

• Generous discount on all KERB food & drink
• Team socials

Diversity & Inclusion: As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.