At a Glance
- Tasks: Provide friendly IT support and improve user experience across multiple locations.
- Company: Dynamic media agency with a passionate IT team.
- Benefits: Generous leave, healthcare plan, wellness allowance, and flexible working options.
- Other info: Opportunity for career growth and regular social events.
- Why this job: Join a fast-paced environment and make a real impact on user productivity.
- Qualifications: Experience in 1st and 2nd line support for Microsoft, Apple, and Google systems.
The IT team is responsible for supporting our users across all company locations, covering the Americas, Europe and Asia. We provide level 1, 2 and 3 support for applications, operating systems, and hardware. We also support in-office A/V and networking equipment, administer business platforms, automate key processes, and maintain a watertight security posture.
We pride ourselves on offering a fast, effective and friendly service to our users where IT is seen as a facilitator of higher productivity. We're continuously searching for new technologies and practices to improve the user experience.
We are currently looking for an IT Service Desk Technician Level 1 to join our IT team in London and handle mostly L1/L2 support requests across our group of companies (based in London, Paris, US, Costa Rica, UK and Singapore). This role is 3-4 days per week on-site at our London offices, with two days every 2 months in our Paris offices and the remaining time working from home.
As well as providing support to our userbase, the candidate will manage laptop inventory in London and Paris, as well as ensuring desk equipment is functional and tidy. In addition, the candidate will proactively search for opportunities to improve the support experience for users and drive efficiencies in the company’s IT processes. Candidates should come prepared to talk through real examples of achieving measurable improvements in previous roles.
The role will work closely with the rest of the IT team including senior members in London, sharing out the support tasks depending on workload and speed of response. This is a rare opportunity in a fast-paced, varied and energetic media agency environment, and comes with great benefits, social perks, and the chance to be part of a strong, growing business.
Here’s what we’d like you to do:
- Act as part of on-site support team for users in London and Paris offices
- Respond to 1st and 2nd Line support requests coming from the IT helpdesk
- Diagnose and help resolve hardware and software issues, including laptops, meeting room A/V, printers and office networking equipment
- Manage laptop inventory including setup, wiping, storage, dispatching and receiving
- Ensure desk cabling and server rooms are kept tidy and functional
- Help manage users on company-wide systems such as Google Workspace, Microsoft Entra ID, InTune and Kandji
- Provide user support for advanced issues with platforms such as M365, Google Workspace, Slack, Zoom and Adobe
- Work with IT vendors such as Dell and Apple to manage warranty claims
- Support IT-related projects and system upgrades
Desired Experience and Skills:
- A background in 1st and 2nd line support of users in Microsoft, Apple and Google environments
- Good experience in hardware and OS support - both Windows and MacOS
- Good knowledge of administration of Microsoft 365 and Google Workspace
- Some experience in troubleshooting and fixing meeting room A/V issues, ideally Logitech
- Some experience in troubleshooting common office networking technologies such as WiFi, ethernet, firewalls and switches
- Ideally, experience in managing users in Entra ID, InTune or Kandji
- Experience using common IT helpdesk ticketing systems such as Freshservice
- Excellent customer service skills and the ability to switch between multiple offices seamlessly
- Passionate about technology and bettering yourself
- Strong desire to expand your role and offer suggestions on how processes can be improved
Salary and Benefits:
- 25 days annual leave, increasing to 28 days after 3 years. Option to buy additional annual leave allowance up to 30 per year
- Healthcare cash plan
- Monthly Wellness Allowance
- Ride to work cycle scheme
- Season ticket loan scheme
- Hybrid working office/at home including 'Work from Anywhere' (WFA) for up to 4 weeks per year
- Flexible working with start and finish times between 8am-10am, and 4.30pm-6.30pm
- Company pension contributions
- Enhanced parental leave policies
- Annual tuition budgets for out of work study
- Mobile phone, home broadband reimbursements
- Working from home equipment budget
- Weekly free breakfast, free fruit and drinks
- Regular paid socials, and social budgets
- Salary: This role offers a starting salary of £35,000 per annum.
IT Service Desk Technician Level 1 in London employer: Keplergroup
Keplergroup is an excellent employer, offering a dynamic work environment in Greater London where innovation and collaboration thrive. With a hybrid work model, competitive salary, and a strong focus on employee growth through continuous learning opportunities, we empower our team to excel in their roles while fostering meaningful client relationships. Join us to be part of a culture that values data-driven insights and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician Level 1 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Keplergroup values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Keplergroup might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Keplergroup!
✨Direct Apply to Keplergroup
Let's not forget to apply directly through the Keplergroup website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician Level 1 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Keplergroup.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Keplergroup. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Keplergroup
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
