At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues for users in London and Paris.
- Company: Dynamic tech company with a focus on innovation and user support.
- Benefits: Starting salary of £35,000, flexible working, wellness allowance, and generous leave policies.
- Other info: Enjoy a vibrant work culture with regular socials and opportunities for professional growth.
- Why this job: Join a passionate team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, strong customer service skills, and a passion for technology.
The predicted salary is between 35000 - 35000 £ per year.
Role Overview
The IT team provides level 1, 2 and 3 support for applications, operating systems and hardware across all company locations. We are looking for an
IT Service Desk Technician Level 1 based in London, with occasional travel to Paris and work-from-home.
Responsibilities
- Act as part of on‑site support for users in London and Paris.
- Respond to first‑ and second‑line support requests via the IT helpdesk.
- Diagnose and resolve hardware and software issues, including laptops, meeting room A/V, printers and office networking.
- Manage laptop inventory – setup, wiping, storage, dispatching and receiving.
- Maintain tidy desk cabling and server rooms.
- Help manage users on company‑wide systems such as Google Workspace, Microsoft Entra ID, Intune and Kandji.
- Provide support for advanced issues with Microsoft 365, Google Workspace, Slack, Zoom and Adobe.
- Collaborate with vendors (Dell, Apple) on warranty claims.
- Support IT projects and system upgrades.
- Proactively identify opportunities to improve user support experience and drive process efficiencies.
- Desired Experience and Skills
- Experience in first‑ and second‑line support in Microsoft, Apple and Google environments.
- Strong hardware and OS support skills for Windows and mac OS.
- Administration knowledge of Microsoft 365 and Google Workspace.
- Experience troubleshooting meeting room A/V, ideally Logitech.
- Experience with common office networking technologies (Wi‑Fi, Ethernet, firewalls, switches).
- Familiarity with Microsoft Entra ID, Intune or Kandji user management.
- Experience using IT helpdesk ticketing systems such as Freshservice.
- Excellent customer‑service skills and ability to work across multiple offices.
- Passion for technology and continuous improvement.
- Willingness to expand responsibilities and suggest process improvements.
Salary and Benefits
- £35,000 per annum starting salary.
- 25 days annual leave, increasing to 28 days after 3 years (option to purchase up to 30 days).
- Healthcare cash plan.
- Monthly wellness allowance.
- Ride‑to‑work cycle scheme.
- Season ticket loan scheme.
- Hybrid working: office/remote with up to 4 weeks “Work from Anywhere” per year.
- Flexible start and finish times between 8 am–10 am and 4:30 pm–6:30 pm.
- Company pension contributions.
- Enhanced parental leave policies.
- Annual tuition budgets for out‑of‑work study.
- Mobile phone and home broadband reimbursements.
- Home‑office equipment budget.
- Weekly free breakfast, fruit and drinks.
- Regular paid socials and social budgets.
- Additional support for visa and sponsorship is not available for this role.
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IT Service Desk Technician Level 1 in London employer: Kepler
At Kepler, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With unparalleled growth opportunities, transparent communication about company performance, and a commitment to employee well-being through generous benefits like flexible working arrangements and wellness allowances, we empower our team to thrive both personally and professionally. Join us in a dynamic environment where you can collaborate with industry leaders and make a meaningful impact on client success while enjoying a fun and supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician Level 1 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kepler values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kepler might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kepler!
✨Direct Apply to Kepler
Let's not forget to apply directly through the Kepler website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician Level 1 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kepler.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kepler. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kepler
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
