At a Glance
- Tasks: Join our friendly team as a Medical Receptionist, handling patient enquiries and general administration.
- Company: A busy GP practice focused on providing high-quality patient care.
- Benefits: Permanent position with 37.5 hours per week and opportunities for personal development.
- Other info: Dynamic work environment with a supportive team and room for growth.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: Good communication skills, customer service experience, and GCSEs in English and Maths.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a highly motivated and enthusiastic individual to enhance our busy, friendly, forward-thinking team for 37.5 hours per week on a permanent basis. Essential skills include good communication and an excellent telephone manner, a willingness to learn with the ability to use your own initiative.
Main duties of the job include:
- General reception duties
- Taking patient enquiries both at front desk face to face and on the telephone
- General day to day administration, e.g. Econsults, emails, reports, scanning, recalls, prescriptions etc.
Job responsibilities:
- Be the first point of contact for patients, contractors, and visitors
- Carry out general office management tasks
- Provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Person Specification:
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self-motivated and proactive
- Ability to use own judgement, resourcefulness, and common sense
- Ability to work without direct supervision and determine own workload priorities
- Resilient and able to work in a fast-changing pressured environment
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals
- Committed to own continuing personal development and an ability to support others to develop and progress
- Computer literate with an ability to use the required GP clinical systems (EMIS Web)
Experience:
- Experience of working in a Customer Service or Reception based role
- Experience of working in a GP Practice
Qualifications:
- GCSE grade A to C in English
- GCSE grade A to C in Math
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist employer: Kepier Medical Practice
Join our dynamic GP practice as a Medical Receptionist, where you will be part of a supportive and friendly team dedicated to providing exceptional patient care. We offer a vibrant work culture that values communication and personal development, alongside opportunities for growth within the healthcare sector. Located in a bustling community, our practice not only prioritises patient satisfaction but also fosters a collaborative environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your personality! When you’re at the interview, let your friendly nature shine through. Remember, they’re looking for someone who can create a warm and welcoming atmosphere for patients, so don’t be afraid to show your enthusiasm!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with patients and the team, make sure to highlight your excellent communication skills in your application. Use examples that showcase how you've effectively communicated in previous roles, whether face-to-face or over the phone.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple tasks without dropping the ball! In your application, mention any experience you have with managing workloads and paying attention to detail. This will show us you're ready for the busy environment of a GP practice.
Demonstrate Your Initiative:We’re looking for someone who can think on their feet and take charge when needed. Share instances where you've used your initiative to solve problems or improve processes in your previous jobs. This will help us see your proactive nature!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Kepier Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like handling patient enquiries, managing Econsults, and using GP clinical systems like EMIS Web. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with patients or colleagues in previous roles. Remember, a friendly and professional telephone manner can really set you apart!
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy GP practice. Think of specific instances where you've successfully managed multiple tasks or prioritised your workload. During the interview, share these examples to illustrate your ability to thrive in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, team dynamics, or opportunities for personal development. This not only shows your enthusiasm for the role but also helps you determine if the practice is the right fit for you.
