At a Glance
- Tasks: Join our team as a receptionist, handling patient enquiries and general admin tasks.
- Company: A friendly and forward-thinking GP practice dedicated to quality patient care.
- Benefits: Permanent position with a supportive team and opportunities for personal development.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: Good communication skills, customer service experience, and GCSEs in English and Maths.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a highly motivated and enthusiastic individual to enhance our busy, friendly, forward-thinking team for 37.5 hours per week on a permanent basis. Essential skills include good communication and an excellent telephone manner, a willingness to learn with the ability to use your own initiative.
Main duties of the job include:
- General reception duties
- Taking patient enquiries both at front desk face to face and on the telephone
- General day to day administration, e.g. Econsults, emails, reports, scanning, recalls, prescriptions etc.
Job responsibilities:
- Be the first point of contact for patients, contractors, and visitors
- Carry out general office management tasks
- Provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Person Specification:
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self-motivated and proactive
- Ability to use own judgement, resourcefulness, and common sense
- Ability to work without direct supervision and determine own workload priorities
- Resilient and able to work in a fast-changing pressured environment
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals
- Committed to own continuing personal development and an ability to support others to develop and progress
- Computer literate with an ability to use the required GP clinical systems (EMIS Web)
Experience:
- Experience of working in a Customer Service or Reception based role
- Experience of working in a GP Practice
Qualifications:
- GCSE grade A to C in English
- GCSE grade A to C in Math
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
GP Practice Receptionist & Admin Coordinator employer: Kepier Medical Practice
Join our dynamic GP practice as a Receptionist & Admin Coordinator, where you will be part of a supportive and friendly team dedicated to providing exceptional patient care. We offer a vibrant work culture that values communication, initiative, and personal growth, with opportunities for professional development in a fast-paced environment. Located in a community-focused area, our practice not only prioritises patient satisfaction but also fosters a collaborative atmosphere among staff, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist & Admin Coordinator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and communication skills. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and compassionate nature shine through. Remember, they’re looking for someone who can create a warm atmosphere for patients, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace GP Practice Receptionist & Admin Coordinator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our friendly team and making a difference in our patients' lives.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your excellent communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kepier Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for a GP Practice Receptionist & Admin Coordinator. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle patient enquiries and demonstrate your friendly nature.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples from your past experiences where you successfully handled multiple responsibilities in a busy environment, as this will highlight your ability to thrive under pressure.
✨Demonstrate Your Willingness to Learn
Employers love candidates who are eager to grow. Be ready to talk about any relevant training or courses you’ve taken, and express your enthusiasm for continuing personal development. This shows that you’re proactive and committed to improving your skills.
