At a Glance
- Tasks: Plan and coordinate events, ensuring safe and efficient transport services.
- Company: Join a dynamic team supporting Greater Manchester's major events.
- Benefits: Enjoy free tram travel, 25 days holiday, and competitive salary.
- Other info: Be part of a collaborative culture that values safety and inclusivity.
- Why this job: Make a real impact on community events while enhancing your planning skills.
- Qualifications: Experience in customer-focused planning and strong communication skills required.
The predicted salary is between 40822 - 40822 £ per year.
We’re looking for an Events & Amended Access Planner to strengthen our Planning team and help us continue delivering exceptional, uncompromising customer service on behalf of our client, TfGM. With Greater Manchester hosting a diverse programme of major sporting events, concerts, conferences and civic occasions throughout the year, Metrolink must adapt quickly to meet changing customer demand while maintaining a safe, reliable and efficient service.
Key Responsibilities
- Develop, coordinate and maintain comprehensive event and amended access plans that support the safe, efficient and reliable operation of the Metrolink network, ensuring all contractual requirements are met.
- Work collaboratively with Engineering teams, TfGM and other internal and external stakeholders to plan service changes, engineering access, replacement bus operations and event delivery, ensuring disruption to customers is minimised.
- Plan and coordinate replacement bus services, considering safety, accessibility, operational requirements and customer needs, while maintaining accurate route layouts, mapping and procurement records.
- Monitor operational plans and proactively identify risks, issues and resource constraints, escalating concerns where appropriate and ensuring vehicle deployment, operational systems and planning documentation remain accurate and up to date.
- Produce, maintain and distribute key operational communications and reports, including event plans, Weekly Traffic Notices, Weekly Event Look Ahead updates, meeting actions and contractual feedback reports.
- Represent the Planning team at meetings with TfGM, contractors and other stakeholders, building strong working relationships that support effective communication, collaborative planning and successful event delivery.
- Champion a positive safety and customer‑focused culture by promoting Zero Harm principles, ensuring compliance with relevant policies, standards and procedures, and contributing to continuous improvement through audits and best practice.
- Contribute to an inclusive, respectful and collaborative working environment, demonstrating KAM's values, promoting customer‑centric ways of working and supporting the wellbeing of colleagues and customers.
Required Experience and Skills
- Experience of developing and delivering customer‑focused operational or service plans within demanding timescales.
- Understanding of transport operations, including crew resourcing, fleet deployment, capacity and demand planning, and rail replacement bus operations (distinct advantage).
- Proven ability to build strong relationships and positively influence internal and external stakeholders to achieve successful outcomes.
- Experience of working within a contractual or concession‑based environment, delivering against defined business and customer service objectives.
- Strong IT skills, including a good working knowledge of Microsoft Excel and Word, with the ability to quickly learn and confidently use specialist planning systems.
- A proactive and adaptable approach, with the ability to work independently, make informed decisions within the scope of the role and escalate issues where appropriate.
- Demonstrable commitment to customer service, excellent communication skills and the ability to collaborate effectively across teams and with clients.
- Demonstrable commitment to safety, applying Zero Harm principles and effectively managing risk while contributing to a positive, inclusive and high‑performing team culture.
Salary and Benefits
- Salary: £40,822 per annum, depending on skills and experience.
- Permanent, full time, 37.5 hours per week.
- Free Tram Travel for all colleagues, plus a sponsored pass for an immediate family member.
- 25 days holiday, plus
Events & Amended Access Planner in Stretford employer: KeolisAmey Metrolink
Join a vibrant team at the heart of Manchester's Metrolink network, where your role as a Mechanical Maintenance Fitter will be pivotal in ensuring the smooth operation of one of the UK's most iconic transport systems. We pride ourselves on fostering a supportive and inclusive work culture that values diversity and encourages professional growth, offering you the chance to enhance your skills while collaborating with passionate colleagues. With a commitment to safety and excellence, you'll find a rewarding environment that empowers you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Amended Access Planner in Stretford
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like KeolisAmey Metrolink.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by KeolisAmey Metrolink. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Events & Amended Access Planner in Stretford
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at KeolisAmey Metrolink, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at KeolisAmey Metrolink and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into KeolisAmey Metrolink. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at KeolisAmey Metrolink
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at KeolisAmey Metrolink.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to KeolisAmey Metrolink.
