At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex tech issues in a dynamic environment.
- Company: Join KeolisAmey Metrolink, the UK's largest light rail network!
- Benefits: Enjoy free tram travel, 25 days holiday, and amazing discounts at major retailers.
- Other info: Fixed term contract until July 2027 with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a hands-on tech role.
- Qualifications: 5+ years in IT support with strong technical knowledge and problem-solving skills.
The predicted salary is between 42898 - 42898 £ per year.
Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK! We are seeking a motivated and customer-focused IT professional to provide high-quality technical support across a busy operational business. As a key member of the IT team, you will be responsible for:
- Providing first and second-line technical support to users across the business, ensuring incidents and service requests are resolved within agreed service levels (SLAs).
- Logging, updating, prioritising, and managing support tickets within the Agility service management system.
- Performing daily operational system checks and taking appropriate action to investigate and resolve any identified issues.
- Monitoring the performance, availability, and health of IT systems, escalating issues where necessary.
- Prioritising workload effectively, balancing operational support, project activities, and business-critical incidents.
- Assisting with the delivery of IT infrastructure, hardware, software, and business improvement projects.
- Identifying opportunities to improve IT services, processes, and user experience through the adoption of new technologies and best practices.
- Maintaining appropriate documentation for systems, processes, and support activities.
- Supporting and promoting the organisation's IT security policies, ensuring systems and data remain secure and compliant.
What you’ll bring:
- Proven experience (5+ years) working in an IT Support, Infrastructure Support, or Systems Administration role.
- Strong technical knowledge and hands-on experience supporting Windows Desktop and Microsoft 365, Windows Server, Active Directory, DNS, and DHCP.
- Experience supporting and administering Microsoft Azure services, including Entra ID (Azure AD), virtual machines, and related cloud technologies.
- Experience configuring, administering, and troubleshooting networking technologies, including firewalls, routers, switches, and wireless access points.
- Good understanding of information security principles and best practices.
- Experience managing Mobile Device Management (MDM) platforms, particularly Microsoft Intune.
- Experience supporting and administering virtualisation technologies, particularly Microsoft Hyper-V.
- Experience using systems and application monitoring tools to proactively identify, diagnose, and resolve issues.
- Experience managing enterprise backup and recovery solutions.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
What we will offer you:
- Salary is £42,898 per annum.
- Fixed Term until July 2027, full-time 37.5 hrs per week.
- Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
- 25 days holiday, plus bank holidays.
- Access to Amazing Discounts at major retailers.
- Family Friendly Policies including enhanced maternity and paternity pay.
- Wellbeing Support including free counselling and health checks.
- Supporting your development focusing on career pathways.
The closing date for applications: 3rd September 2026. Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive, and representative of the communities we serve. We look forward to receiving your application.
If you would like to discuss before applying, please feel free to contact our recruitment team. To ensure that you have the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments.
What we will need to check:
- Proof of address.
- Evidence of right to work in the UK.
- References from previous employment or studies from the last 3 years.
- Pre-employment medical (level subject to role).
- Criminal Records self-declaration check.
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK, growing and evolving since first opening in 1992.
Senior IT Support Technician in Manchester employer: KeolisAmey Metrolink
Join a vibrant team at the heart of Manchester's Metrolink network, where your role as a Mechanical Maintenance Fitter will be pivotal in ensuring the smooth operation of one of the UK's most iconic transport systems. We pride ourselves on fostering a supportive and inclusive work culture that values diversity and encourages professional growth, offering you the chance to enhance your skills while collaborating with passionate colleagues. With a commitment to safety and excellence, you'll find a rewarding environment that empowers you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what KeolisAmey Metrolink values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges KeolisAmey Metrolink might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at KeolisAmey Metrolink!
✨Direct Apply to KeolisAmey Metrolink
Let's not forget to apply directly through the KeolisAmey Metrolink website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at KeolisAmey Metrolink.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at KeolisAmey Metrolink. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at KeolisAmey Metrolink
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
