Driver Operations Administrator in Manchester

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK! Due to continued growth in our driver operations, we’re looking for a Driver Operations Administrator to support the smooth and efficient running of our operations. Working closely with the Resource Delivery Manager, you will play a key role in delivering administrative activities across driver operations, collaborating with teams across the business to support improved efficiency and overall operational performance.

Combining strong administrative accuracy with analytical capability, this role will be integral in championing continuous improvement and helping to optimise driver performance and productivity. Key accountabilities will include:

• Provide proactive administrative support to the Driver Operations Leadership Team, ensuring smooth and efficient day-to-day operations.
• Actively review and analyse driver rostering data and resource allocation reports (including absence, contingency resourcing, and safety performance), using identified trends to help drive operational efficiencies.
• Champion continuous improvement by identifying risks and opportunities for process and performance enhancement, reviewing administrative processes, and recommending changes to increase efficiency and data accuracy.
• Liaise effectively with key stakeholders across the business, including HR, Planning, and Analysts, to maintain driver operations and competency standards in line with regulatory requirements.
• Support in producing clear, informative dashboards and reports to support operational leadership and decision-making.
• Contribute to operational projects, system upgrades and new initiatives within driver operations, supporting digitalisation and automation to drive simplification and standardisation.
• Promote and support an inclusive culture, taking a zero-tolerance approach to behaviours that conflict with FREDIE principles, and escalating concerns where appropriate.
• Take responsibility for personal health, safety and wellbeing, supporting the organisation’s zero-harm principles.
• Ensure scheduled tasks and activities are delivered efficiently and accurately, maintaining compliance with relevant policies, regulations and standards and collaborating with stakeholders to support delivery of business plan objectives.

What you’ll bring:

• Strong administrative skills with excellent attention to detail; highly organised and reliable, with the ability to manage multiple tasks and priorities effectively.
• Proficient in Microsoft Office, particularly Excel, with the ability to produce clear operational reports and analyse data to generate meaningful insights.
• Strong communication and interpersonal skills, with a collaborative, team-oriented approach to working with operations and key stakeholders.
• Able to thrive in a fast-paced operational environment, demonstrating a proactive mindset and keen attention to detail to identify, escalate or resolve issues early.
• High level of discretion, with experience handling confidential and sensitive information appropriately.
• Customer and driver focused, consistently delivering high-quality support to both drivers and managers.

What we will offer you:

• Salary is up to £31,140 per annum, depending on skills and experience.
• Permanent, full time 37.5 hrs per week.
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
• 25 days holiday, plus bank holidays.
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 12 May 2026. Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you: At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive, and representative of the communities we serve, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected, and empowered to thrive.

We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you would like to discuss before applying, please feel free to contact our recruitment team.

To ensure that you have the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.

What we will need to check: If you are successful, we will need to complete several pre-employment checks prior to you starting. These include:

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years.
• Pre-employment medical (level subject to role).
• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.

We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.