Business Support & Facilities Administrator in Manchester

Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK! We are currently offering a temporary opportunity for up to 12 months, to support our Engineering Services and Facilities Team. In this varied and dynamic role, you will be responsible for providing essential administrative support and being involved in the day-to-day operations of the business.

You will be at the heart of our operations coordinating key processes and managing documentation to support business planning and building strong relationships with colleagues and stakeholders. You'll play a vital role in delivering excellent service and driving business success. This role will also include occasional travel to our Trafford Depot.

Key accountabilities will include:

• Manage facilities helpdesk, ensuring all requests and service tickets are accurately logged, assessed, and assigned to the appropriate department in a timely manner.
• Administer and process Contractor and staff family travel pass applications in a timely and accurate manner, ensuring compliance with company policies including personnel car park passes.
• Process and manage all stationery and kitchen supply orders, ensuring items are ordered accurately and within agreed timescales.
• Maintain records of all orders, deliveries and stock levels, ensuring adequate supplies are available to support business operations.
• Liaise with suppliers to place orders, monitor deliveries, and resolve any discrepancies.
• Collect, sort, and distribute incoming and outgoing mail daily, ensuring timely and accurate delivery across the business.
• Raise and receive purchase orders for third party supplier contracts.

What you’ll bring:

• Experience in an administrative or business support role is essential.
• MS Office Suite experience is essential including MS Forms.
• Experience of dealing with internal and external stakeholders in a professional manner.
• Experience of processing orders, invoices, or service requests and monitoring progress through to completion.
• Understanding of confidentiality, GDPR, and the secure handling of sensitive information.

What we will offer you:

• Salary of £23,248 depending on experience.
• Up to 12 months maternity cover, working full time 30 hrs per week.
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
• 25 days holiday, plus bank holidays.
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 14th August 2026. Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.

We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you’d like to discuss before applying, please feel free to contact our recruitment team. To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include:

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years.
• Pre-employment medical (level subject to role).
• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

The Company:

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK, growing and evolving since first opening in 1992. Metrolink has so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022. We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.