At a Glance
- Tasks: Lead and manage railway operations, ensuring safety and efficiency during your shift.
- Company: Join KeolisAmey Docklands, a key player in London's transport network.
- Benefits: Enjoy free travel on TfL, discounts, and a solid pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on London’s transport while developing your leadership skills.
- Qualifications: Experience in safety-critical environments and strong decision-making skills required.
The predicted salary is between 40000 - 50000 £ per year.
KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London. As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.
The Role
Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets. As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.
What You’ll Do
- Lead the safe and efficient operation of the DLR network during your shift.
- Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
- Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
- Act as the senior operational decision-maker outside normal business hours.
- Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
- Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
- Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
- Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
- Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
- Support the development of operational procedures, contingency plans and service recovery strategies.
- Deputise for the Head of Control Centre when required.
What You’ll Need
- Significant experience within a railway, transport, emergency response or other safety‑critical operational environment.
- Experience leading operational teams within a live control room, operations centre or similar environment.
- Strong knowledge of operational incident management, service recovery and emergency response.
- Experience applying operational rules, procedures and risk controls within a safety‑critical environment.
- Experience leading, developing and motivating teams in a fast‑paced, high‑pressure environment.
- Strong decision‑making skills with the ability to remain calm under pressure.
- Excellent communication, influencing and stakeholder management skills.
- Strong analytical, problem‑solving and organisational skills.
- Good understanding of customer service and operational performance delivery.
- Experience within a railway control centre environment.
- Understanding of railway signalling, rolling stock and operational systems.
- Knowledge of rail performance regimes and contractual service delivery arrangements.
- Experience producing operational procedures, contingency plans, and business continuity arrangements.
- Experience managing competence and operational performance frameworks.
- Experience operating within an incident command, crisis management, or emergency response framework.
What We Offer
As part of the Transport for London family, we offer a range of excellent benefits including:
- Free travel on the TfL network for you and a nominated partner or family member living at the same address.
- 75% discount on National Rail Season Tickets.
- Defined Contribution Pension Scheme with up to 10% employer contribution.
- Interest‑free season ticket loan.
- Access to healthcare services through Doctor Care Anywhere.
- Discounts, rewards and wellbeing support through Perkbox.
Join Us
If you are an experienced operational leader who can make confident decisions under pressure, inspire high‑performing teams and deliver safe, reliable railway operations, we'd love to hear from you. Apply today and help us deliver Service Excellence Every Day.
Control Centre Duty Manager in London employer: KeolisAmey Docklands
KeolisAmey Docklands is an exceptional employer, offering a dynamic work environment where safety and customer service are paramount. With a strong focus on employee development and wellbeing, we provide comprehensive benefits including free travel on the TfL network, generous pension contributions, and access to healthcare services. Join our dedicated team in London and play a vital role in ensuring the efficient operation of the Docklands Light Railway while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Duty Manager in London
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We think you need these skills to ace Control Centre Duty Manager in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at KeolisAmey Docklands, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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How to prepare for a job interview at KeolisAmey Docklands
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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