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- Tasks: Lead IT/OT projects for the Gold Coast Light Rail Stage 3 Go-Live.
- Company: Join Keolis Gold Coast, a leader in transport innovation.
- Benefits: Enjoy flexible work options, competitive salary, and wellness programs.
- Why this job: Make a real impact on a major infrastructure project while developing your career.
- Qualifications: Degree in IT or equivalent experience; strong project management skills.
- Other info: Be part of a supportive culture that values teamwork and leadership.
The predicted salary is between 48000 - 72000 £ per year.
Benefits:
- 12% Superannuation
- Salary Packaging (including salary sacrificing additional superannuation and novated car leasing)
- Education and learning opportunities
- Employee Assistance Program (for employees and immediate family)
- Reward & Recognition (including years of service, employee of the year, birthday celebrations)
- Health & Wellness Programs (including team challenges, Fitness Passport)
- Flexible work options (including Paid Parental and Adoptive Leave)
Culture:
What makes working with us so special is our culture, one that embraces our KGC core values (We Care, We Imagine, We Commit) and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain the most talented professionals on the Gold Coast, who share our customer (Think Like a Passenger) and safety focused (Zero Harm) approach. Our staff are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout the Company.
About the Role:
Keolis Gold Coast is preparing for the delivery of Stage 3 of the Gold Coast Light Rail, with Go-Live planned for 2026. This is a newly created role to ensure the successful delivery of Stage 3 Go-Live and to establish a sustainable IT and OT operating model in order to support Stage 3 needs and beyond the program lifecycle. This is a hands-on lead role, locally focused and working closely with operational teams and corporate technology functions. This role reports directly to the Head of Finance & Commercial and indirectly to Group CIO and Technical Director. Full Time Permanent Keolis promotes a flexible working environment. This role will however require a high degree of on-site presence.
Key Accountabilities:
- Project Delivery (Stage 3 Focus): Deliver IT and OT projects critical to Stage 3 Go-Live, from planning through to implementation. Delivery of core systems initiatives including ERP, data, reporting and infrastructure upgrades. Coordinate migrations where applicable to Keolis Group platforms with minimal operational disruption. Ensure solutions meet operational needs and are delivered safely, reliably and on schedule.
- IT / OT Operations and Infrastructure: Manage the performance and lifecycle of: Network infrastructure (LAN/WAN/Wi-Fi/VPN), Servers, storage and cloud platforms (Azure / M365), End-user computing and device fleet, Core operational and business systems. Ensure availability and stability of critical systems. Maintain operational documentation, backups and recovery arrangements.
- Vendors and managed service providers: Act as day-to-day technical manager for MSPs and key vendors. Monitor performance against agreed service levels. Support transition of selected services in-house where required. Identify opportunities for service improvement and cost efficiency.
- Governance, risk and assurance: Ensure ICT services align with internal policies and contractual requirements. Maintain technology risks, issues and change controls. Support audits, assurance activities and operational reporting as required. Contribute to short- and medium-term ICT planning and standardisation. Work closely with Operations and depot teams, Finance and commercial functions, HSQE and corporate technology teams. Translate operational needs into practical technology solutions.
- Cyber Security: Support baseline cyber security controls as part of normal IT operations, including: Identity and access management, Patch and vulnerability remediation, Endpoint protection.
Qualifications & Experience:
- Degree in IT or equivalent practical experience
- Experience managing IT infrastructure and operational systems
- Strong vendor and service provider management experience
- Experience delivering technology projects in operational environments
- Experience in transport, utilities or asset-intensive environments
- Exposure to ERP, data or reporting platforms
- Familiarity with Microsoft technologies (Azure, M365, Dynamics)
- Other System experience (Sage Micropay, Hastus, TIMS)
Skills & Attributes:
- Practical, hands-on approach
- Strong communicator with operational stakeholders
- Able to manage competing priorities in a fast-paced environment
- Commercially aware and solutions-focused
Stage 3 IT/OT Lead employer: Keolis Downer
Contact Detail:
Keolis Downer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stage 3 IT/OT Lead
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT and OT. It's all about making connections that could lead to job opportunities, so don’t be shy—introduce yourself and chat with others!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Keolis Gold Coast emphasises their core values, think about how your experiences align with 'We Care, We Imagine, We Commit' and be ready to share examples during your interview.
✨Tip Number 3
Showcase your hands-on experience! In a role like Stage 3 IT/OT Lead, practical skills are key. Be ready to discuss specific projects you've managed, especially those involving IT infrastructure and operational systems, to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Keolis Gold Coast, which is always a bonus!
We think you need these skills to ace Stage 3 IT/OT Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Stage 3 IT/OT Lead role. Highlight your relevant experience in IT infrastructure and operational systems, and don’t forget to mention any familiarity with Microsoft technologies like Azure and M365.
Showcase Your Skills: We want to see your practical, hands-on approach! Use specific examples from your past experiences that demonstrate your ability to manage competing priorities and deliver technology projects in operational environments.
Emphasise Cultural Fit: At Keolis Gold Coast, our culture is key. Make sure to reflect our core values of caring, imagining, and committing in your application. Show us how you think like a passenger and focus on safety in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to be part of the Stage 3 project.
How to prepare for a job interview at Keolis Downer
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and OT systems, especially those relevant to the role. Familiarise yourself with Microsoft technologies like Azure and M365, as well as any ERP or reporting platforms mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've successfully delivered IT solutions, particularly in operational environments. Be ready to explain your approach to planning, implementation, and how you managed any challenges. This will demonstrate your hands-on experience and ability to deliver results under pressure.
✨Emphasise Your Communication Skills
Since this role involves working closely with various teams, it's crucial to highlight your communication skills. Think of specific instances where you've effectively collaborated with stakeholders or managed vendor relationships. This will illustrate your ability to translate technical needs into practical solutions.
✨Align with Company Values
Familiarise yourself with Keolis Gold Coast's core values: We Care, We Imagine, We Commit. During the interview, try to weave these values into your responses. Show how your personal values align with theirs, and how you can contribute to their culture of safety and customer focus.
