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For Companies At a Glance
- Tasks: Supervise and mentor credit hire file handlers, ensuring technical excellence and compliance.
- Company: Join Keoghs, a dynamic firm focused on sustainable success for clients and employees.
- Benefits: Enjoy 25 days holiday, private medical insurance, and various employee perks.
- Why this job: Be part of an incredible team while developing your skills in a supportive environment.
- Qualifications: Experience in credit hire and handling multi-track claims is essential.
- Other info: Work hours are Monday to Friday, 9am to 5pm, with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
Technical Supervisor at Keoghs
Join the Volume Motor Litigation Unit where you will handle motor claims across MOJ, OICP, Small Claims and Fast Track to £25k. This unit delivers clear progression pathways for technical and operational careers.
Location: Bolton
Key Responsibilities
- Provide technical forums and guidance on MOJ, Small claims and Fast Track matters up to £25k.
- Supervise 4‑5 technicians, maintaining accurate technical development records per the competency framework.
- Assist Team Leaders with technical supervision of files above £15k.
- Conduct 6 / 12 week reviews across all fee earners within span of control, delivering face‑to‑face feedback.
- Perform pre‑trial reviews no later than 10 weeks prior to trial or disposal for all fee earners in control.
- Assist with pre‑audit assessments for external client audit and internal audit as required.
- Identify training needs and report to the Team Leader, BUD and Technical Manager.
- Support delivery of relevant training.
- Develop new starters to achieve £5k financial authority within 6 months of starting.
- Manage individuals on performance improvement plans for technical competency.
- Provide continual feedback on development areas to BUD and Technical Manager with recommendations for improvement.
Skills, Knowledge and Expertise
- Knowledge of SRA and ISO guidelines.
- Excellent communication and interpersonal skills across all levels.
- Ability to plan, prioritise and focus on achieving targets and objectives.
- Positive, confident and enthusiastic attitude.
- Good client care skills and adherence to client guidelines.
- Ability to win the trust and confidence of others.
- Ability to anticipate problems and identify solutions.
- Driven to achieve goals.
- Ability to work within Keoghs Shared Behaviour framework.
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) – automatically at single cover level, with option to add family within first month.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering health, mental health, well‑being and financial & legal wellbeing.
- Death in Service
- Critical Illness Cover
- PHI / Income Protection (Private health insurance)
- Pension Contribution (5% employee / 3% employer)
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
Note: Many benefits are available after successfully completing probation.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries: Law Practice
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Technical Supervisor employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in credit hire claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in complex credit hire claims. Attend relevant seminars or workshops to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully mentored or coached others. Highlighting your leadership skills will be crucial for a supervisory role like this one.
✨Tip Number 4
Research Keoghs' values and culture thoroughly. Be ready to articulate how your personal values align with theirs, as cultural fit is often just as important as technical skills in the hiring process.
We think you need these skills to ace Technical Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Supervisor position. Familiarise yourself with the key tasks such as mentoring file handlers and managing complex credit hire claims.
Tailor Your CV: Customise your CV to highlight relevant experience in credit hire, particularly if you have worked on multi-track claims or have supervisory experience. Use specific examples that demonstrate your ability to mentor and coach others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their values, such as being dynamic and innovative, and provide examples of how you've succeeded in similar roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Keoghs
✨Showcase Your Technical Knowledge
As a Technical Supervisor, you'll need to demonstrate your understanding of credit hire claims. Be prepared to discuss your previous experience handling complex cases and how you've successfully managed multi-track claims.
✨Emphasise Mentoring Skills
Since the role involves mentoring and coaching file handlers, share specific examples of how you've supported others in their professional development. Highlight any training programmes you've implemented or participated in.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific challenges related to credit hire claims, such as compliance issues or performance improvement plans.
✨Align with Company Values
Familiarise yourself with Keoghs' values: being connected, dynamic, innovative, and succeeding together. Think of examples from your past work that reflect these values and be ready to discuss them during the interview.
