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- Tasks: Lead a team to manage Noise Induced Hearing Loss claims and ensure high-quality delivery.
- Company: Keoghs, a leading provider of legal solutions in the insurance sector.
- Benefits: Generous holiday, private medical insurance, mental health support, and employee discounts.
- Why this job: Make a real impact in the legal field while developing your leadership skills.
- Qualifications: Experience in disease claims and people management, with strong communication skills.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
About the Role
The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team. The Team Leader’s role will involve providing supervision, technical support and training to the team. The Team Leader will also maintain a caseload of Litigated NIHL matters.
Responsibilities
- Provide supervision, training and technical support to their team.
- To continue to handle a reduced caseload of Litigated files.
- Plan and distribute workload across the team, paying appropriate attention to individual team members’ current capability, to ensure the timely and profitable completion of cases.
- To deal with the client’s MI requirements.
- To ensure the team have the adequate technical support and training.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
- Always ensure effective communication with the team.
- Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
- Complete projects and process updates in order to improve current operating practices or to address specific client issues.
Qualifications
- Experience in the file handing of disease claims, specifically NIHL.
- Technical sign-off on litigated NIHL matters.
- Proficient in all stages of the litigation process of disease claims.
- Experience in people management.
- Excellent listening and verbal communication skills.
- Demonstrate some prior experience of successfully leading a project or a team to deliver on outcomes in insurance/legal sector.
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
- Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
- Awareness and understanding of file handing processes for other disease claims but not limited to; HAVS (Hand Arm Vibration Syndrome), Mesothelioma, NFCI (Non-Freezing Cold Injury) or other disease claim.
Pay range and compensation package
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme*.
- Season Ticket Loan*.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
- * after successfully completing probation
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Business Development
Industries
- Law Practice and Legal Services
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Team Leader - Noise Induced Hearing Loss employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Noise Induced Hearing Loss
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and legal sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Keoghs and their approach to claims solutions. Familiarise yourself with their AI initiatives and how they impact the industry. This will show you’re genuinely interested and ready to contribute to their innovative culture.
✨Tip Number 3
Practice your communication skills! As a Team Leader, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your verbal skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Keoghs.
We think you need these skills to ace Team Leader - Noise Induced Hearing Loss
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Leader role. Highlight your experience in handling NIHL claims and people management, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that relate to the responsibilities mentioned in the job description. This helps us see how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This makes it easier for us to see your potential.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Keoghs
✨Know Your Stuff
Make sure you brush up on your knowledge of Noise Induced Hearing Loss (NIHL) claims and the litigation process. Be ready to discuss specific cases you've handled and how you approached them, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led projects or teams in the past, focusing on your communication skills and how you’ve supported team members' growth.
✨Understand Keoghs' Values
Familiarise yourself with Keoghs' approach to client service and innovation, especially regarding their AI lawyer, Lauri. Being able to align your answers with their values will show that you're a good fit for the company culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team's current challenges or how they measure success in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.
