Team Leader - Abuse

Overview

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a caseload of NIHL & HAVS matters and provide supervision, technical support and training to their team.

Responsibilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team.
• Provide specific client briefs, updates and implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations.

Skills, Knowledge & Expertise

• Experience in the file handing of disease claims
• Technical knowledge of NIHL & HAVS claims
• Proficient in all stages of the pre litigation process of disease claims
• Demonstrate some prior experience of leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
• Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

• We are Connected
• We are Dynamic
• We are Innovative
• We Succeed Together

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Law Practice