Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support seamless integration of new services and enhance customer experiences.
- Company: Join Keoghs, a leader in IT service operations.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in improving service delivery and customer satisfaction.
- Qualifications: Technical support experience and strong problem-solving skills.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Service Operations Integration Analyst role at Keoghs.
Description: As a Service Operations Integration Analyst, this role requires a technical and service-focused support specialist to serve as a Subject Matter Expert for IT service(s) to support smooth and seamless integrations into the Service Operations Team. This role will actively engage with customers, especially during the onboarding of new services, applications and/or customers. The role involves fostering strong relationships and providing continuous support throughout the implementation phase, ensuring a smooth experience for customers as they adapt to new services.
Location: Home United Kingdom • Department: IT
Application Deadline: 30 September 2025
This role involves identifying gaps between current services and new services during the implementation and onboarding phase and addressing those directly, whether through knowledge transfers, technical enhancements to support the new service(s) and/or updating process documentation and collaborating with the relevant teams to address those gaps. You will adopt an automation-first, problem-management-focused mindset for ticket management and resolution, focusing on addressing the root cause of issues and preventing repeat occurrences to minimize the transfer of technical debt into the BAU Team. A customer-focused mindset for incident and request resolution is required, with emphasis on restoring service for impacted customers. You will provide support to major incidents working with Operational Support Leads and other IT service managers and technical support staff as required. For complex issues, you will escalate to the wider Service Operations and Technical Operations teams, ensuring key information is collected to enable effective handover between support teams. You will work with the wider Service Operations team to identify enhancements to resolve issues within the Service Operations team without requiring escalation. In this role, you\\\’ll actively contribute to a culture of continual improvement, consistently seeking opportunities to enhance processes and procedures for overall efficiency and effectiveness.
#J-18808-Ljbffr
Service Operations Integration Analyst employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Integration Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their services and how you can contribute as a Service Operations Integration Analyst. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially those related to service integration and customer support. Real-life examples will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Operations Integration Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Integration Analyst role. Highlight your technical skills and any experience you have with service integrations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex issues or improved processes. We’re all about that automation-first mindset, so let us know how you’ve contributed to efficiency in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Keoghs
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on IT service management concepts and be ready to discuss how you've handled integrations or onboarding in the past. This will show that you're not just a fit for the role, but that you can hit the ground running.
✨Customer-Centric Mindset
Since this role is all about customer support during transitions, think of examples where you've successfully managed customer relationships. Be prepared to share how you’ve resolved issues and improved customer experiences, as this will highlight your suitability for the position.
✨Problem-Solving Skills
Prepare to discuss specific instances where you've identified gaps in services and how you addressed them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and proactive approach to problem management.
✨Continuous Improvement Attitude
This role values a culture of continual improvement, so come armed with ideas! Think about processes you've enhanced in previous roles and be ready to discuss how you can contribute to improving efficiencies within the Service Operations team at Keoghs.
