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- Tasks: Manage litigated RTA Small Claims Track files and negotiate settlements.
- Company: Join Keoghs, a leading legal and claims solutions provider.
- Benefits: Enjoy 25 days holiday, health plans, and discounts on local attractions.
- Why this job: Gain valuable experience in law while working in a supportive team environment.
- Qualifications: Experience in handling RTA cases and strong communication skills required.
- Other info: Full-time entry-level position with ongoing training and mentoring.
The predicted salary is between 28800 - 43200 £ per year.
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Description
To effectively manage a portfolio of litigated RTA Small Claims Track files under the supervision and guidance of a Team Leader/ Technical Supervisor.
Description
To effectively manage a portfolio of litigated RTA Small Claims Track files under the supervision and guidance of a Team Leader/ Technical Supervisor.
Candidates are required to have experience of managing a fully litigated RTA caseload. The role will involve handling both quantum and liability Small Claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.
Induction to role training will be provided along with continued on the job support and mentoring from the Team Leader/ Technical Supervisor.
Key Accountabilities
- Management of a caseload of litigated RTA Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
- Delivery of agreed performance targets and quality standards
- Analysis of the available evidence to create an initial case strategy on liability and quantum.
- Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
- Proofing witnesses, assessing their evidence and drafting statements.
- Drafting of Court document and complying with all Court deadlines are met.
- Instructing, briefing and liaising with Counsel.
- Guiding the Defendant through the litigation process where required and setting expectations.
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Delegation of tasks where available and appropriate to other members of the team
- Dealing with correspondence and telephone calls within strict service level agreements,
- Delegation of tasks where appropriate to other members of the team
- Updating reports upon receipt of evidence as required.
- Adhering to Client Guidelines
- That they receive up to date and accurate information about progress when requested
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
Experience, Skills and Qualifications
- Established File handling experience within a law practice
- Good understanding of the highway code and basic road traffic act principles
- Ability to plan and prioritise workloads
- Efficient in a process driven environment
- Drive to achieve to take development opportunities when they arise with a positive attitude
- Excellent listening and verbal communication skills
- Excellent written communication skills and the ability to compose professional written communications
- Ability to follow instruction with attention to detail
- Ability to recognise when sensitivity and tact are required
- Effectively work within a team
- Basic knowledge of the Court Practice Rules
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Law Practice
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RTA Claims Handler employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA Claims Handler
✨Tip Number 1
Familiarise yourself with the key responsibilities of an RTA Claims Handler. Understanding the nuances of managing litigated RTA Small Claims Track cases will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your telephone negotiation skills. Since effective communication is crucial in this role, practice articulating your thoughts clearly and confidently, as you'll need to negotiate settlements with various parties.
✨Tip Number 3
Network with professionals in the legal field, especially those who have experience in RTA claims. Engaging with them can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Stay updated on the latest developments in road traffic law and the highway code. Showing that you're proactive about your professional knowledge can set you apart from other candidates when applying for the role.
We think you need these skills to ace RTA Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing litigated RTA cases. Use specific examples that demonstrate your ability to handle both quantum and liability Small Claims cases.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the skills required. Mention your experience with telephone negotiations and how you can contribute to achieving performance targets.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively with clients, defendants, and solicitors.
Showcase Attention to Detail: Emphasise your ability to follow instructions with precision and your experience in maintaining accurate case management records. This is crucial for compliance with court deadlines and client guidelines.
How to prepare for a job interview at Keoghs
✨Know Your RTA Basics
Make sure you have a solid understanding of the Road Traffic Act and the highway code. Brush up on key principles related to liability and quantum, as these will be crucial in your role as an RTA Claims Handler.
✨Demonstrate Your Case Management Skills
Be prepared to discuss your experience managing litigated RTA cases. Highlight specific examples where you effectively planned and organised your workload to meet court deadlines and performance targets.
✨Showcase Your Communication Skills
Since the role involves a lot of telephone negotiations, practice articulating your thoughts clearly and professionally. Be ready to demonstrate your listening skills and how you handle sensitive discussions with clients and other parties.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to analyse evidence, draft court documents, or negotiate settlements. Prepare to explain your thought process and the outcomes of those situations.
