At a Glance
- Tasks: Conduct technical audits and mentor teams to enhance performance in Military Deafness claims.
- Company: Leading legal firm focused on technical excellence and client satisfaction.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a dynamic team in Birmingham with a commitment to continuous improvement.
- Why this job: Make a real difference by improving technical skills and supporting your colleagues.
- Qualifications: Experience in auditing and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The purpose of this role is to support the delivery of technical excellence in Legacy by undertaking technical audits and providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers.
The auditor will do that by undertaking audits within the unit in order to:
- Assess file handling performance against, and in line with, internal technical standards.
- Identify recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
- Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors.
- Give feedback arising from client contractual Service Level Agreement (SLA) audits (undertaken by others).
- Identify and assess areas of financial leakage or other risks for the business.
- Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit.
- Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required.
- Contribute to the continual development and improvement of Legacy’s technical performance levels by identifying common trends within audit findings.
- Recommending and where appropriate contributing to training and upskilling of individuals.
- Providing constructive feedback and mentoring to individuals or teams.
- Identifying quality issues and providing technical input into the incident reporting process.
Key Responsibilities Generic:
- Familiarity with client guidelines and required service level agreements.
- To ensure compliance with client SLA’s.
- Attention to detail.
- Identification of incorrect actions taken on files.
- Trend analysis.
- Writing reports.
Technical:
- Reviewing documents and assessment of evidence in Military Deafness NIHL Claims.
- Identification and assessment of strategy in Military Deafness Claims.
- Identification and assessment of required investigative actions.
- Reserving of NIHL Claims – to include Ogden Skills.
NIHL Auditor – Military Deafness employer: Keoghs
As a NIHL Auditor in Birmingham, you will join a forward-thinking company that prioritises technical excellence and employee development. Our supportive work culture fosters continuous learning through mentoring and training opportunities, ensuring you can grow your skills while contributing to meaningful outcomes for our clients. With competitive compensation and a commitment to maintaining high standards, we offer an environment where your expertise is valued and your career can thrive.
