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- Tasks: Lead a team to achieve technical goals and provide training and support.
- Company: Join a dynamic legal firm in Liverpool with a focus on team development.
- Benefits: Enjoy 25 days holiday, health plans, and various employee perks.
- Why this job: Make a real impact by leading projects in the legal sector.
- Qualifications: Experience in handling disease claims and strong communication skills required.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor’s role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of NIHL matters.
Department: Legal
Location: Liverpool
Key Responsibilities:
- Provide supervision, training and technical support to their team.
- Continue to handle a reduced caseload.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
- Ensure effective communication with the team at all times.
- Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible.
- Complete projects and process updates in order to improve current operating practices or to address specific client issues.
- Ensure compliance with the SRA Code of Conduct 2019.
Skills, Knowledge & Expertise:
- Experience in the file handling of disease claims (Essential).
- Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential).
- Proficient in all stages of the litigation process of disease claims (Essential).
- Excellent listening and verbal communication skills.
- Demonstrate some prior experience of successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable).
- Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.
Job Benefits:
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation.
Lead File Handler/Technical Supervisor in Liverpool employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead File Handler/Technical Supervisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and insurance sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to file handling and team leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in managing NIHL matters and leading teams. This can set you apart from other candidates and give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Lead File Handler role!
We think you need these skills to ace Lead File Handler/Technical Supervisor in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in handling disease claims and leading teams. We want to see how your skills match the role of Technical Supervisor, so don’t hold back!
Showcase Your Leadership Skills: Since this role involves supervising and training a team, share specific examples of how you've successfully led projects or teams in the past. We love to see real-life stories that demonstrate your ability to drive outcomes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experience and achievements, as we appreciate clarity and directness in communication.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Keoghs
✨Know Your Stuff
Make sure you brush up on your knowledge of disease claims and the litigation process. Be ready to discuss your experience with NIHL matters, as this is crucial for the role. Familiarity with the SRA Code of Conduct will also show that you're serious about compliance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or project in the past. Highlight your ability to provide supervision and training, as well as how you've driven outcomes in the insurance or legal sector. This will demonstrate that you can take charge and support your team effectively.
✨Communication is Key
Since effective communication is essential for this role, practice articulating your thoughts clearly. Think about how you would handle client complaints or resolve issues within the team. Being able to convey your ideas and listen actively will set you apart.
✨Be Ready to Discuss Development Plans
Think about how you would identify learning gaps within your team and what strategies you would implement to improve their performance. Showing that you have a proactive approach to team development will resonate well with the interviewers.