File Handler Pre Litigated Tactical Credit Hire in Leeds

File Handler Pre Litigated Tactical Credit Hire

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Department: Legal

Location: Leeds

Description

We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point. The File Handler will carry out complex & technical investigations on claims submitted from specific opponents, with claims valued up to £25,000.

Join an incredible team to gain experience in investigating credit hire claims and help significantly reduce overall spend for our insurer clients.

Key Accountabilities

• Education – at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential. Expected to have worked in a credit hire environment for at least 12 months.

Technical Knowledge to be Developed

• Understanding of Pre Proceedings Credit Hire.
• The life cycle of a file.
• Knowledge of common law and litigation principles.
• An understanding of costs and protective offers.
• How to prepare a case for litigation.

Personal Development

• Opportunity to develop a range of legal skills under supervision.
• Career progression depends on aptitude and desire to move to other business units such as litigated fast track, fraud or multi track work.
• Leadership potential offers pathways to deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Adhere to the Keoghs Values.

Values

Our culture focuses on making Keoghs sustainable and successful for our people and clients, with our values at the heart of everything we do.

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a wide range of health and financial well-being topics
• Death In Service – after 1 year’s service
• Pension Contribution 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Law Practice

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