File Handler Pre-Litigated Tactical

Credit Hire Motor Claims Handler – Keoghs

Overview

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team in Leeds.

Key Accountabilities

• Education – at least 3 GCSEs or equivalent are essential; a degree is preferable.
• Use own initiative and plan and prioritise workloads.
• Exhibit excellent listening, verbal communication and telephone negotiation skills.
• Follow work processes and keep to strategy.
• Recognise when sensitivity and tact are required.
• Make decisions and remain calm under pressure.
• Demonstrate good IT skills including Word, Outlook, and experience of a Case Management System (preferred).
• Experience of credit hire is essential; expected to have worked in a credit hire environment for at least 12 months.

Technical Knowledge to be Developed

• Understanding of Pre Proceedings Credit Hire.
• The life cycle of a file.
• Knowledge of common law and litigation principles.
• Understanding of costs and protective offers.
• How to prepare a case for litigation.

Personal Development

• Opportunity to develop a range of legal skills under supervision.
• Career progression based on aptitude and desire to move to different units (e.g., litigated fast track, fraud, multi‑track work).
• Leadership potential for deputy and team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week – Monday to Friday, 9 am to 5 pm with a 1‑hour unpaid lunch break. This is a hybrid role: 1 day in the office and 4 days working from home.

Experience, Skills and Qualifications

• Experience handling Credit Hire files with evidence of managing own case load.
• Education – at least 5 GCSEs or equivalent; a degree or LPC is preferable.
• Use own initiative and plan and prioritise workloads.
• Excellent listening, verbal communication and telephone negotiation skills.
• Ability to follow work processes and keep to strategy.
• Recognise when sensitivity and tact are required.
• Make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System (preferred).
• Adhere to the Keoghs Values.

Values

• We are connected.
• We are dynamic.
• We are innovative.
• We succeed together.

Benefits

• Davies incentive Plan.
• 25 days holiday per year (increases with level of service, with opportunity to buy & sell 3 days).
• Hybrid working – 1 day in the office.
• Simply Health Care Cash Plan.
• Pension contribution – 5% Employee, 3% Employer.
• Death in Service after 1 year of service.
• Cycle to Work Scheme* (after probation).
• Tech Scheme* (after probation).
• Season Ticket Loan* (after probation).
• Gym Flex* (after probation).
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

* after successful completion of probation.