At a Glance
- Tasks: Assist in case strategies and file handling tasks to support File Handlers.
- Company: Join a leading legal firm focused on counter fraud.
- Benefits: Enjoy 25 days holiday, health plans, and flexible working options.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Gain hands-on experience in law while making a real impact on fraud cases.
- Qualifications: Interest in law and good communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases; they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers. The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers’ strategic decision making.
There will be exposure to several types of fraud work consisting of the following types of claim:
- Bogus Passenger
- Staged/Contrived Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB Claims
- Organised Crime
Key Accountabilities:
The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to:
- Litigation
- Procedural drafting
- Investigations
- Evidential reviews and assessments
- Liaising with policyholders and witnesses
- Proofing of key witnesses
- Working with counsel
- Instructing experts – internal and/or external suppliers
- Resolution
- Negotiation of third party costs in accordance with the CPR
- Drafting of appropriate settlement documentation
On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.
Responsibilities in case management include:
- Client Excellence: Assisting on files in accordance with agreed client guidelines, ensuring maximum client satisfaction on each case.
- Technical excellence: Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy. Ensures all file and investigative deadlines are complied with. Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable. Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution. Timely and accurate maintenance of all Case Management Systems from opening to closure. Adherence to file management policies. Ensure compliance with the SRA Standards & Regulations.
- Financial Excellence: Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price. Commercial awareness so as to retain profitability. Achieve financial targets. Ensure timely and accurate billing.
- Cultural Excellence: Adhere to the Keoghs Values.
Working Hours: 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office. We are agile workers with attendance at the office at least 1 day per week.
Experience, Skills and Qualifications:
- Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment.
- Experience of drafting court documents and understanding of processes.
- Good telephone and communication skills with people at all levels inside and outside the business.
- An ability to organise and prioritise tasks using initiative.
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- An ability to analyse evidence.
- Good Literacy and IT skills.
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.
- Ability to work effectively inline with our Values.
Benefits:
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
File Handler Assistant - Counter Fraud employer: Keoghs
At Keoghs, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters professional growth and development. As a File Handler Assistant in our Bolton office, you will benefit from a comprehensive benefits package, including a generous holiday allowance, health and wellbeing support, and opportunities for community engagement through our Employee Volunteering Programme. Join us to be part of a dynamic team where your contributions are valued, and you can make a meaningful impact in the field of counter fraud.
StudySmarter Expert Advice🤫
We think this is how you could land File Handler Assistant - Counter Fraud
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work in counter fraud. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to file handling and fraud investigations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you've successfully managed tasks or projects in the past, especially if they relate to procedural drafting or compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace File Handler Assistant - Counter Fraud
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the File Handler Assistant role. Highlight any relevant experience in legal environments, especially if you've dealt with procedural drafting or investigations before. We want to see how you fit into our team!
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, be sure to mention any experiences where you've had to manage complex information or ensure compliance with regulations. We love candidates who can demonstrate their meticulous nature!
Communicate Clearly:Good communication skills are key for this position. In your application, use clear and concise language to convey your thoughts. If you have experience liaising with clients or stakeholders, make sure to include that – it shows you can handle the demands of the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Keoghs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the File Handler Assistant role and its responsibilities. Familiarise yourself with the types of fraud cases you'll be dealing with, such as bogus passenger claims and credit hire fraud. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where you've successfully managed tasks that required precision. Whether it's drafting documents or conducting investigations, be ready to discuss how your meticulous approach led to positive outcomes.
✨Practice Your Communication Skills
As a File Handler Assistant, you'll need to liaise with various stakeholders, including policyholders and witnesses. Practise articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication style and ensure you're comfortable speaking about complex topics.
✨Demonstrate Your Team Spirit
This role is all about supporting File Handlers and working collaboratively. Be prepared to share examples of how you've worked effectively in a team setting. Highlight your flexibility and willingness to take on different tasks to achieve the best results for clients, showcasing your alignment with the company's values.
