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- Tasks: Support a team of Solicitors with file handling and administrative tasks.
- Company: Join a leading firm specialising in claims management with a focus on insurer clients.
- Benefits: Enjoy 25 days holiday, health plans, and flexible working options.
- Why this job: Gain hands-on experience in legal processes while working in a supportive team environment.
- Qualifications: LPC, ILEX, or equivalent experience; strong communication and organisational skills required.
- Other info: Part-time hours considered; located in Bolton with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Application Deadline: 18 June 2025
Department: Claims Management
Location: Bolton
Are you a Paralegal looking to take on more responsibility and get more involved in cases? If so, this role could be perfect for you. As a File Handler Assistant, you will undertake a variety of mainly File Handler tasks to support the team and main File Handler. The position involves assisting a specialised team of Solicitors and Legal Executives who deal specifically with insurer clients in a niche area of the market. You will also support the team leader and deputy team leader in file allocation and triage. The successful candidate should be adaptable and open to embracing new methods of claims handling and the associated ethos.
Key Accountabilities
- Administration:
- Dealing with general or straightforward queries
- Telephone chasing activities
- Filing out of court forms and drafting court documents
- Arranging telephone conferences and client meetings
- Organising conferences with Counsel and witnesses
- Assisting lead file handler
- Handling disclosure processes
- Reviewing evidence, including medical and personnel records
- Conducting investigations with insured parties and obtaining witness statements
- Liaising with parties involved in claims, including insured, claimant solicitors, and witnesses
- Instructing external investigators and counsel/experts
- Researching using legal software and practitioner texts
- Attending conferences and trials with counsel and taking notes
- Managing routine correspondence
- Handling court appointments
- Reviewing quantum
- Drafting Tomlin Orders and Consent Orders
- Drafting cost schedules
- Ensuring compliance with SRA Standards & Regulations
- Upholding Keoghs Values
The individual may also be required to undertake periodic strategy reviews and update reports to clients.
Working Hours
35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. Part-time hours will be considered. The primary location for this role is Bolton, Parklands Office.
Experience, Skills, and Qualifications
- Education standard of LPC, ILEX, or equivalent work experience
- Understanding of court processes
- Good communication skills and self-confidence in telephone interactions
- Ability to organise, prioritise, and delegate tasks effectively
- Calmness under pressure and attention to detail, especially with repetitive tasks
- Good literacy and IT skills
- Must be a good team worker with flexibility to meet client service levels.
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with service, with options to buy or sell 3 days
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support, and wellbeing resources
- Death In Service after 1 year of service
- Pension contribution: 5% employee / 3% employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to online discount sites and other discounts*
*After successful probation period.
File Handler Assistant employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land File Handler Assistant
✨Tip Number 1
Familiarise yourself with the specific legal processes and terminology related to claims management. This will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the legal field, especially those who work in claims management. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for the interview by practising common questions related to file handling and claims processes. Be ready to discuss how you would manage specific scenarios that may arise in this role.
✨Tip Number 4
Showcase your adaptability and willingness to learn new methods of claims handling during your interactions with us. Highlight any previous experiences where you successfully adapted to new processes.
We think you need these skills to ace File Handler Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the File Handler Assistant role. Emphasise any paralegal work, court processes knowledge, and administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you're a great fit. Mention specific experiences that demonstrate your adaptability and ability to handle claims effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and attention to detail. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Keoghs
✨Know Your Legal Basics
Brush up on your understanding of court processes and legal terminology. Being able to discuss these confidently will show that you are prepared and knowledgeable about the role.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've effectively organised and prioritised tasks in previous roles. This is crucial for a File Handler Assistant, so showcasing your ability to manage multiple responsibilities will impress the interviewers.
✨Showcase Your Communication Skills
Since the role involves liaising with various parties, practice articulating your thoughts clearly. Be ready to discuss how you've handled telephone interactions and client communications in the past.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experiences working in a team and how you've adapted to meet client service levels. Highlighting your flexibility and willingness to embrace new methods will align well with the company's ethos.
