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- Tasks: Manage motor claims from start to finish, ensuring quality service and client satisfaction.
- Company: Keoghs is a dynamic law practice focused on sustainable success for clients and employees.
- Benefits: Enjoy hybrid working, 25 days holiday, health support, and various employee perks.
- Why this job: Join a supportive team that values innovation and collaboration while making a real impact.
- Qualifications: 5 years of claims handling experience with strong communication and organisational skills required.
- Other info: Opportunity for growth and mentoring junior team members in a vibrant work culture.
The predicted salary is between 28800 - 43200 £ per year.
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Description
Are you passionate about advocating for others, skilled in negotiation and thrive in a fast paced role? If so join our team as a credit hire and personal injury claims handler.
Department: Legal
Location: Bolton
Description
Are you passionate about advocating for others, skilled in negotiation and thrive in a fast paced role? If so join our team as a credit hire and personal injury claims handler.
The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.
Key Accountabilities
• To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring junior team members
• Undertake appropriate additional tasks provided by the Team Leader
• Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Client
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.
Experience, Skills and Qualifications
• Minimum 5 years claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• The ability to manage own volume workload via task management
• The ability to work as a team and independently
• Strong Client relationship skills
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Law Practice
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Claims Handler CH4 employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler CH4
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, such as personal injury and credit hire. Understanding the nuances of these claims will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your negotiation skills in conversations with potential employers. Prepare examples of past experiences where you've successfully negotiated outcomes, as this is a key skill for a Claims Handler.
✨Tip Number 3
Network with professionals in the legal and claims handling sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to the role at Keoghs.
✨Tip Number 4
Research Keoghs' values and culture thoroughly. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience in the hiring process.
We think you need these skills to ace Claims Handler CH4
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your claims handling experience, particularly in motor claims and personal injury. Use specific examples to demonstrate your negotiation skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for advocating for others and your ability to thrive in fast-paced environments. Mention how your values align with those of Keoghs, such as being dynamic and innovative.
Highlight Relevant Experience: Clearly outline your previous roles and responsibilities that relate to the job description. Emphasise any supervisory experience and your ability to manage a caseload effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a claims handler role.
How to prepare for a job interview at Keoghs
✨Showcase Your Negotiation Skills
As a Claims Handler, negotiation is key. Prepare examples from your past experience where you successfully negotiated outcomes, whether it's settling claims or managing client expectations.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. Be ready to discuss how you ensure accuracy in your work, perhaps by sharing specific methods or tools you use to maintain high standards.
✨Highlight Your Teamwork Experience
Since the job involves working both independently and as part of a team, prepare to talk about your experiences in both settings. Share instances where you collaborated effectively with colleagues or mentored junior team members.
✨Understand the Company Values
Keoghs values are central to their culture. Familiarise yourself with their values of being connected, dynamic, innovative, and succeeding together. Be prepared to explain how you embody these values in your professional life.
