Description
The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.
The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload.
Department: Claims Management
Location: Bolton
Key Responsibilities
- Maintain a caseload of approximately 250 files.
- Completion of Tracker Strategy document.
- Sending out Initial Letters and completing initial file opening procedures upon receipt of new files
- Companies Searches and ELTO Searches.
- Director searches and letters.
- Instructions to investigators.
- Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
- General admin including diarising dates for Protocol expiry
- Escalation of files to Team Leader for review when key milestones triggered
- Updating database on Tracker
- Policy queries to client for insured.
- Requesting documents from Insurer.
- Request and review OH & Personnel records from insured.
- Review medical, engineering evidence and witness evidence.
- File Closure
- Notifying brokers and co‑defendants of closure
- General admin- diary dates
- Undertake ad hoc duties to support the team as required
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Value
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Keoghs, Parkland, Bolton.
Skills, Knowledge & Expertise
The successful applicant should have the following skills:
Desirable:
- Awareness and understanding of file handing processes for disease claims.
- Technical knowledge of NIHL &/or HAVS claims.
- Basic understanding of all stages of the pre litigation process for disease claims
Essential:
- Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
- Ability to use own initiative, self‑organise and self‑prioritise
- Good listening and communication skills
- Ability to self‑organise and self‑prioritise
- Ability to work under pressure and to target
- GCSE grade A-C in English and Math
Job Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
after successfully completing probation
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Pre Litigation File Handler in Bolton employer: Keoghs
Keoghs is an excellent employer that fosters a supportive work culture in Liverpool, where employees are encouraged to grow and develop their skills within the Casualty Team. With a focus on work-life balance and a commitment to professional development, you will find meaningful opportunities to advance your career while managing a diverse caseload of claims. The collaborative environment and emphasis on strong communication make Keoghs a rewarding place to work.
