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- Tasks: Supervise and mentor a team handling motor recovery claims, ensuring technical excellence.
- Company: Join a leading legal firm with a focus on innovation and client care.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Other info: Hybrid working available, with excellent career growth opportunities.
- Why this job: Make a real impact by developing talent and improving service quality in a dynamic environment.
- Qualifications: Qualified solicitor or CILEX with litigation experience and a passion for mentoring.
The predicted salary is between 35000 - 45000 £ per year.
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients.
Department: Legal
Location: Bolton
Responsibilities:
- Handle a caseload of SCT litigated claims.
- Work with the Technical Manager to continuously improve best practice.
- Work in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales to ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.
- Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- Support and develop the technical expertise of the teams, including development of pre-litigated handlers, handlers issuing claims and/or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
- Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
- Identify any training requirements and feedback to the Technical Manager.
- Develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
- Manage individual file handlers on a performance improvement plan when relating to technical issues.
- Continuously review suitability of workflows/processes, identify areas of risk and potential risk, emerging trends/behaviours, and areas of avoidable litigation.
- Recommend strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.
- Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.
- Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on continuous improvement, emerging trends, innovative solutions.
- Support Technical Manager with developing and delivering onboarding training and ensure it remains fit for purpose.
- Identify training needs, develop and deliver training as agreed with the Technical Manager.
- Help identify and collate causes and trends from IRFs and drive towards swift resolution.
- Deal with ad hoc referrals from the team and refer into the Technical Manager where necessary.
- Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
- Ensure compliance with the SRA Standards and Regulations.
Working Hours: Monday-Friday 9am-5pm with 1 hour for lunch. This role is based in the Bolton office with hybrid working.
Skills, Knowledge and Expertise:
- Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers).
- Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).
- Litigation experience is essential.
- Previous experience of handling own caseload.
- A complete understanding of the claims process and delivery of client requirements including achieving KPIs.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
- A strong desire to invest in and develop others is required.
- Experience in supervising, training others and/or mentoring.
- Preparation for and attendance at client review meetings will be required from time to time.
- Close liaison with other teams and key stakeholders will be part of the role.
- Good working knowledge of Excel and PowerPoint advantageous.
- Presentation skills – to include delivery of training.
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- Confident with the ability to take initiative to innovate and adapt to changing situations.
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.
- Work effectively within the Keoghs Shared Values framework.
Benefits:
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover
- Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
Motor Technical Supervisor in Bolton employer: Keoghs
Contact Detail:
Keoghs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Technical Supervisor in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who have experience with motor recovery claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of the claims process. Be ready to discuss how you’ve handled similar cases and how you can contribute to improving best practices in the team.
✨Tip Number 3
Show off your mentoring skills! If you’ve trained or supervised others before, share those experiences during interviews. Highlight how you’ve developed team members and improved their performance – it’s a big plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Motor Technical Supervisor in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Motor Technical Supervisor role. Highlight your relevant experience in handling motor recovery claims and any supervisory roles you've had. We want to see how your skills align with our needs!
Showcase Your Technical Expertise: In your application, emphasise your understanding of the claims process and your ability to meet KPIs. We’re looking for someone who can demonstrate their technical knowledge and how they’ve applied it in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Keoghs
✨Know Your Stuff
Make sure you brush up on your knowledge of Motor Recovery claims and the litigation process. Be ready to discuss your previous experience handling caseloads and how you've met KPIs in past roles. This will show that you understand the technical aspects of the job.
✨Showcase Your Leadership Skills
Since this role involves supervising and mentoring others, be prepared to share examples of how you've developed team members in the past. Talk about specific instances where you've identified training needs or improved performance, as this will demonstrate your commitment to developing others.
✨Be a Problem Solver
During the interview, think about potential challenges that might arise in the role and how you would address them. Highlight your ability to anticipate problems and come up with innovative solutions, as this is key to ensuring quality service and meeting client expectations.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would communicate with team leaders and stakeholders to drive improvements and ensure everyone is aligned with the goals of the department.