At a Glance
- Tasks: Supervise and mentor teams handling motor recovery claims, ensuring technical excellence.
- Company: Join Keoghs, a leader in legal and claims solutions with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a range of employee perks.
- Other info: Hybrid working available, with excellent career growth opportunities.
- Why this job: Make a real impact by developing others and improving client care in a dynamic environment.
- Qualifications: Qualified solicitor or CILEX with litigation experience and a passion for mentoring.
The predicted salary is between 35000 - 45000 £ per year.
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients.
Key Responsibilities
- Handle a caseload of SCT litigated claims.
- Work with the Technical Manager to continuously improve best practice.
- Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales to ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.
- Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- Support and develop the technical expertise of the teams, including development of pre-litigated handlers, handlers issuing claims and/or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
- Actively mentor and coach individuals to extend their technical knowledge and expertise.
- Identify any training requirements and provide feedback to the Technical Manager.
- Develop all new starters to achieve their first financial authority within 6 months of joining Keoghs.
- Manage individual file handlers on a performance improvement plan when relating to technical issues.
- Continuously review suitability of workflows/processes and identify areas of risk and potential risk, emerging trends/behaviours, and areas of avoidable litigation.
- Recommend strategies and actions to the Technical Manager to remove blockers and improve the quality of service and KPI performance.
- Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.
- Support the Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care.
- Assist the Technical Manager with developing and delivering onboarding training and ensuring it remains fit for purpose.
- Identify training needs, develop and deliver training as agreed with the Technical Manager.
- Help identify and collate causes and trends from IRFs and drive towards a swift resolution.
- Deal with ad hoc referrals from the team and refer to the Technical Manager where necessary.
- Consistently achieve against personal targets and objectives set by the business unit director and tactical delivery director.
- Ensure compliance with the SRA Standards and Regulations.
Working Hours
Monday-Friday 9am-5pm with 1 hour for lunch. This role is based in the Bolton office with hybrid working.
Skills, Knowledge and Expertise
- Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers).
- Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).
- Litigation experience is essential.
- Previous experience of handling own caseload.
- A complete understanding of the claims process and delivery of client requirements including achieving KPIs.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
- A strong desire to invest in and develop others is required.
- Experience in supervising, training others and/or mentoring.
- Preparation for and attendance at client review meetings will be required from time to time.
- Close liaison with other teams and key stakeholders will be part of the role.
- Good working knowledge of Excel and PowerPoint advantageous.
- Presentation skills to include delivery of training.
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- Confident with the ability to take initiative to innovate and adapt to changing situations.
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.
- Work effectively within the Keoghs Shared Values framework.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Family Cover Private Medical Insurance (Bupa).
- Simply Health Care Cash Plan.
- WeCare 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets after successfully completing probation.
About Keoghs
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector. With more than 50 years experience, we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we have transformed the claims handling process for low-value personal injury claims; we have reduced claim lifecycles and reduced costs for our clients.
Motor Technical Supervisor in Bolton employer: Keoghs Solicitors
Keoghs is an exceptional employer, offering a dynamic work culture that prioritises employee development and well-being. With a strong focus on mentoring and training, particularly for the Motor Technical Supervisor role, employees benefit from comprehensive support in achieving their professional goals. Located in Bolton, the company provides a hybrid working model, competitive benefits including private medical insurance and a generous holiday allowance, and a commitment to innovation that keeps the workplace engaging and forward-thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Technical Supervisor in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Motor Technical Supervisor role.
✨Tip Number 2
Prepare for interviews by researching Keoghs and understanding their values and services. Tailor your answers to show how your experience aligns with their needs, especially in handling motor recovery claims and improving team performance.
✨Tip Number 3
Show off your mentoring skills! Be ready to discuss how you've developed others in previous roles. Highlight specific examples where you’ve helped colleagues improve their technical knowledge or achieve their targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Keoghs team and contributing to their success.
We think you need these skills to ace Motor Technical Supervisor in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Motor Technical Supervisor role. Highlight your relevant experience in handling motor recovery claims and any supervisory roles you've had. We want to see how you fit into our team!
Showcase Your Technical Skills:Since this role is all about technical excellence, don’t shy away from detailing your litigation experience and understanding of the claims process. We love candidates who can demonstrate their knowledge and how they’ve applied it in real situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Keoghs Solicitors
✨Know Your Stuff
Make sure you brush up on your knowledge of motor recovery claims and the litigation process. Be ready to discuss specific cases you've handled and how you met client SLAs and KPIs. This will show that you understand the technical aspects of the role and can hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supervising and mentoring others, be prepared to share examples of how you've developed team members in the past. Talk about your approach to coaching and how you've identified training needs to enhance performance. This will demonstrate your commitment to developing others.
✨Be a Problem Solver
During the interview, think about potential challenges that might arise in the role and how you would address them. Discuss any strategies you've implemented in previous roles to improve workflows or resolve issues. This will highlight your proactive mindset and ability to adapt.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about the team's current challenges or future goals. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
