Private Client Manager in Worcester

Exciting new opportunity in a supportive team environment. The role involves carrying out the loss adjusting of Major Loss, Private Client and other complex claims, with oversight of the quality of claims delivery for private client insurers and their customers on a UK wide basis. This includes supporting the Business Development Team in achieving growth in this area.

What will your day look like:

• Handle claims in line with company requirements and the demanding service standards of MCL clients.
• Oversee all claims involving mid-high net worth customers and those cases requiring additional customer support, taking ownership of such claims if required.
• Mentor adjusters as necessary to ensure an “added value” approach to Private Client claims and work with new recruits to ensure they understand the MCL philosophy.
• Build relationships with existing Private Client Insurers and be the point of contact for any escalations.
• Work with the Business Development and Growth teams to add new clients specialising in mid-high net worth policies to the MCL portfolio.
• Ensure key performance indicator targets are reached and maintained.
• Actively progress and control all cases.
• Understand and effectively implement Company systems and procedures.
• Understand individual client requirements.
• Ensure technical accuracy of the highest standard.

Knowledge and Abilities:

• Previous experience within a similar role is required.
• Progressing towards or completion of ACILA, FCILA or other professional qualifications is preferred.
• Top quality interpersonal skills.
• Ability to work in a fast-paced and changing environment.
• Dependability and persistence are essential.
• Proven track record of general property adjusting and high net worth.
• Experience of major losses is preferable.
• Completely flexible approach and adaptable to changing priorities.
• Accustomed to working under pressure in a fast-paced, demanding environment.
• Full, clean driving license required.

Benefits:

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with hundreds of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working; Dress for your day, Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.